Personality Matters: 3 Traits for Call Center Agents

Call centers have consistently high turnover rates. Turnover rates as high as 20 percent are considered “low,” and some call centers even have the distinction of achieving 100 percent turnover. It’s not hard to see why: The work is stressful (and often frustrating), the pay is low, and the career path isn’t always clear. For that reason,…

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The Peter Principle Can Paralyze Your Startup Team

The good news is that recent big company financial woes and layoffs have generated a flood of candidates with real experience seeking positions at startups. The bad news is that many of these frustrated employees may have already reached their level of incompetence (The Peter Principle). They are not the ones you need in the…

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3 Key Attributes of Every Great Hire

3-key-attributes-of-every-great-hire
The success of any company or organization depends almost entirely on its most important resource: its workforce. It is the people who make up an organization who ultimately decide which revenue streams to pursue.
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Looking at Global Recruiting Trends

Global Recruiting Trends
If you’re a startup or small business looking to recruit from the global talent pool in order to grow your business, take a look at this Global Recruiting Trends infographic featuring information from a recent study undertaken by LinkedIn.
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Using Social Media to Recruit

Social media has become an integral part of business; not only is it a place to advertise and from which you can reach and interact with customers, but it is also increasingly a recruitment tool.
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4 Tips for Attracting Top Talent

Successful companies populate their teams with A-players. To do otherwise is a disservice to the company and its stakeholders. Unfortunately, most A-players aren’t actively seeking new employment.
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