Trust starts with the leadership in your organization. This is why it is so important for leaders to establish an organization culture that is based on trust and collaboration both on paper—and in practice.
There are three ways to measure the level of trust that exist in the culture of your organization:
1. Level of customer focus: Your team needs to buy into the fact that your company is not just about making money. They need to trust that among your goals and objectives that you truly want to help customers solve a problem when they purchase the products/services you offer.
2. Level of transparency: You cannot keep things from your team if you want to earn their trust. They also need to feel confident that they can tell you anything. If they feel the need to keep secrets then transparency and trust are broken. This hurts your ability to collaborate effectively.
3. Level of collaboration: Effective collaboration can only take place when trust is established. If you find that collaboration is difficult and you find that details are getting left out of conversations, this may be a sign that trust is not as strong as it needs to be.
Trust is not built overnight. It takes time—yet can be broken in an instant as a result of a single bad decision. This is why it is important for leaders to develop a strategy to earn the trust of their team and their customers.
The strategy needs to be focused on:
1. Build trust into your values and beliefs: Embedding the message that truth is important in all communication, hiring, and training will help to define trust as an important component of your organizational culture.
2. Open and honest communication: You need to provide your team with honest feedback, encourage collaboration, and openly share information.
3. Keep your word: People need to have faith in the words that you speak. You need to keep your word and follow through when it comes to agreements, formal contracts and expectations. Actions speak louder than words!
4. Demonstrate trust in your team: As a leader it is important to demonstrate that you trust your team’s skills and abilities. Trust their decision making and input. Micro managing everything they do will inhibit your ability to build a culture of trust and collaboration.