Don’t Set Customer Expectations You Can’t Meet

Interactivity is one of the benefits of the web, and most people assume their questions will be answered in a timely fashion—usually not more than 24 to 48 hours.

Focus on the Customer, Not the Money

Striving to take your business to the next level of success? Perhaps it's time to refocus. Stop worrying so much about the sale, and just take care of the customer. Whether the customer is buying right now or not, if you deliver the best service you can, eventually the sale will come.

10 Tips for Impeccable Customer Service and Repeat Customers

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to...

3 Ways Artificial Intelligence Can Revolutionize Customer Service

As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s...

Designing a Customer Experience That Drives Results

Good customer service is not good enough. Everyone boasts good customer service, but everyone doesn’t deliver memorable and targeted customer experiences. In my experience as...

Increase Customer Loyalty by Maximizing Touchpoints

Improve customer experience, increase loyalty to your brand, and enjoy more successful touchpoints when you follow these guidelines on how to maximize every interaction...

How to Offer Unbeatable Customer Service on the Phone

Even with the rise of the internet over the past 20 years, a great deal of business is still done over the phone, and if you are one of the millions working in customer service, a confident, adaptable phone manner could be one of the most vital skills in your arsenal.

The Generational Shift in Brand Loyalty

What is brand loyalty? There are still plenty of people out there who buy the same brand of toilet paper every time they go...

Customer Zombies

A recent study from Colloquy found that more than 50% of customers who initiate a loyalty program failed to return. Customers become zombies when they lose interest in the company, product or service.

Loyalty Models, Part 2

In the previous blog, the general form for the construction of a loyalty model was postulated. A base equation hypothesized that loyalty could be...

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