5 Things Successful Companies Do to Retain Customers

The most successful companies have figured it out: they know how to get customers, and, more important, they know how to keep them. Here...

What If My Restaurant Has Bad Yelp Reviews?

Like any small business, restaurants are not immune to a bad Yelp review here and there. In fact, when it comes to Yelp, restaurants are the most prone to either side of the spectrum.

What is Customer Appreciation and Why Should You Do It?

Have you ever put a lot of effort into something, only for it to go unappreciated? It’s disappointing right? So much so that you probably don’t...

What Bugs Customers the Most About Your Service?

No matter how big or small your business or nonprofit is, customer service can make or break its brand. At some point, most of...

The Customer is Always Right? What to do When a Customer Abuses Your Employee

Business is more customer-centric than ever before and that's a good thing. However, there are times when customers can become abusive.

Bending the Rules in Customer Service

We hope you enjoy this guest post by Customer Service Guru Dan Goss Before starting to write about customer service, I spent two years as...

Customer Service Journey Map Can Lead to Instant Gratification

The idea of providing instant gratification throughout the customer experience is a concept that evolved from a conversation I had with Frank Jacobs, the founder and CEO of Falcon Products, a company that makes table bases.

Set a Customer Service Culture with Three Steps to Welcome

What pleases one customer may easily disturb another. But you've got to do something. So what should you do? Should your customer service culture be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? Should you initiate contact and offer immediate help, or wait discreetly until you are asked?

Why Putting the Customer First is a Profitable Strategy

As a provider of financial industry sales and service training for 20 years, I have been nothing short of horrified to learn about what...

Turn Angry Customers into Customer Evangelists

No matter my level of expertise in customer service, I'm amazed that there's always something new to learn and to try. Companies are always finding new ways and coming up with new ideas to amaze their customers.

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