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Home / Archives for Teresa Allen

Teresa Allen

The Weakest Link of Customer Service

Jun 23, 2015 By Teresa Allen

the-weakest-link-of-customer-service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Team, Teresa Allen

A Tale of Two Airlines

Apr 10, 2015 By Teresa Allen

Traveling can sometimes be a bit of a nightmare. Can I hear a rousing ‘AMEN’ to that?! As in every service situation, the experience can be made better or worse by the customer service personnel you encounter.

Filed Under: Customer Service Tagged With: Customer Service, Teresa Allen

“Of Course!” Customer Service in Two Words

Oct 17, 2014 By Teresa Allen

When traveling, I always observe how hospitality and customer service makes me like or dislike a location or business. Let me tell you, customer service and memorable hospitality is alive and thriving in Greece!

Filed Under: Customer Service Tagged With: Communication, Customer Experience, Customer Service, Teresa Allen

Do Your Signs Send the Right Customer Service Message?

Aug 8, 2014 By Teresa Allen

Signs can reinforce your brand and your customer service commitment or they can negate the very image you are trying to project. When was the last time you did an audit of the visual first impressions received by your customers?

Filed Under: Customer Service Tagged With: Branding, Customer Service, Signs, Teresa Allen

Certifications to Build Customer Service Skills and Careers

Jun 23, 2014 By Teresa Allen

The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Learning, Teresa Allen, Training

Smile + Personalization = Customer Service Success

Jun 9, 2014 By Teresa Allen

How many times have you purchased something when it was just a transaction? How different when you the customer become a person with a LIFE in which the customer service representative takes genuine interest.

Filed Under: Customer Service Tagged With: Customer Service, Employees, Teresa Allen

Come Sail Away from Competitors with Customer Service

May 30, 2014 By Teresa Allen

This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Teresa Allen

Are You Planning to Get Engaged?

Feb 12, 2014 By Teresa Allen

Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Employees, Engagement, Teresa Allen

Different Strokes for Different Customer Service Folks a Relationship Barrier?

Jan 22, 2014 By Teresa Allen

If a brand is trying to attract loyal customers, how are they going to do that if customer service to customers who have not reached that point is less than “good?”

Filed Under: Customer Service Tagged With: Customer Experience, Customer Loyalty, Customer Service, Teresa Allen

A Step a Month to Better Customer Service

Jan 8, 2014 By Teresa Allen

We all resolve to do better in a New Year, but how many of us really make a plan? What if you had a concrete plan for customer service improvement for each month of the year?

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Employees, Holidays, Incentives, Teresa Allen

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