The Weakest Link of Customer Service

the-weakest-link-of-customer-service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.
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A Tale of Two Airlines

Traveling can sometimes be a bit of a nightmare. Can I hear a rousing ‘AMEN’ to that?! As in every service situation, the experience can be made better or worse by the customer service personnel you encounter.
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Certifications to Build Customer Service Skills and Careers

The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.
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Are You Planning to Get Engaged?

Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.
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