What You’ve Always Been Doing Won’t Get You Where You Want to Be

I do dozens of business reviews with all sorts of organizations, globally. Many are struggling, they aren’t hitting their numbers—at least consistently. Or their markets/customers are changing, or their competitors are changing. They are all well intended, but too often, they are approaching these challenges in the wrong way. Most of the time, they are…

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Getting What You Get, or Getting What You Want?

Over the past several weeks, I’ve been sitting in a number of pipeline and deal reviews. While the companies are in very different businesses, different solutions, different sales processes, different sales force maturities, I’ve noticed some patterns: Deal quality is not where it needs to be. Average deal sizes seem to be eroding. Average sales…

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The “Last Mile” in Selling

In the old days of telecom, the days when telecom was dominated by landlines, one of the most important strategies had to do with the “last mile.” (Actually, much of the conversation around net-neutrality is today’s version of the last mile.) The “last mile” was more figurative than literal, but it focused on who controlled…

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Does How You Sell Represent Your Company Well?

Customer experience is increasingly a key differentiator in acquiring and retaining customers. But, too often, we look at customer experience in a very narrow way, we think of it as their experience in using our products, after they have purchased them. The customer experience begins long before the first purchase a customer makes. Of course…

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It’s Harder to Sell Within Our Own Companies

Tibor Shanto posed an interesting situation in a LinkedIn discussion: Got an interesting question or scenario for people who work with sales managers, presented by an experienced sales manager and her new company. She was invited to join the company because of her track record in the industry. They wanted her to establish a similar…

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Get Started in Public Speaking for Sales Leads

One of the best lead generation systems for direct sales professionals is to offer yourself as a free public speaker. There are literally hundreds of clubs, churches, schools and non-profit organizations near you that would love to have you come and speak to their group. There is nothing better than a system that generates an unlimited…

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The 3-4-5 Party

When a customer at one of her other parties is hesitant about hosting, Leslie Adderhold, a manager with Pink Zebra, asks them what is holding them back from having a party. Most often it is a time issue so the 3 – 4 – 5 party is a perfect solution Simply put, the 3 –…

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