Posts Tagged ‘Relationships’
10 Key Steps to Build Rapport on the Phone
At a recent sales conference I took notes as the keynote speaker argued that our words account for only 7 percent of our communication effectiveness. Tonality accounts for 38 per cent and body language 55 per cent.
Read More 8 Basic But Effective Conversation Ice Breakers for Networking Events
The art of starting a conversation is one that we rarely make a conscious effort to improve upon. It’s one of those skills that most people just get good at through constant repetition, or end up being one of those folks who always need a good wing-man (or woman) to make new introductions and get conversations flowing.
Read More Why Increasing Your Likability Will Improve Your Bottom Line
“It’s not what you know, it’s who you know,” right? Wrong. This idea is flawed and incomplete. It’s not about what you know or even about who you know. What matters most is who knows you and who likes you.
Read More When to Say No: Not All Client Partnerships are a Match Made in Heaven
The ability to say “No” to a potential client is just as, if not more, important as saying “Yes.” (It doesn’t help that saying “No” is much, much more difficult than saying “Yes.”)
Read More Doing Persuasion Right
We often see people say and do things when attempting to persuade that bring them the very opposite results they desire. They’ll argue, plead, beg or scream before finally walking away in anger and frustration.
Read More Perfecting the Sales Call
Sales calls can be one of the scariest things to learn as a new employee or business owner. But while a sales call is not always necessary and should only be used in the right context, getting it right is critical.
Read More If We Make It About Price, We Force the Customer to Make It About Price
This post should be filed under the “I’m not creative enough to make these stories up.” A close friend is VP of Procurement for a very large multinational. This morning we were catching up on a number of things and he mentioned 3 very large vendor negotiations he had just completed.
Read More The Bottom Line Effect of Caring for Your Customers
Top sales people don’t just get to where they are because they make a lot of calls, or because they know the best closing techniques. In most cases, their clients have come to see them less as commission earners and more as trusted partners.
Read More The Common Habits of Negotiators
Negotiations begin with the interchange of information, and many see this process like a challenging poker game—why should I reveal what I have in my hand before I can see what you have in yours?
Read More Consciously Receiving
Both in business and personally you focus on providing lots of value to others. You enjoy doing so. It is part of your value system.
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