Posts Tagged ‘Leadership’
Authority vs. Anarchy at Work: What Works for You?
The ideal office job has suffered a litany of changes through the past few decades. Working in an office setting has gone from the dream of the 1950s to a state of being parodied to death in popular media, lamenting the loss of a more innocent worldview as corporate culture struggles to adapt to a…
Read More7 Essential Steps to Develop the Art of Leadership
The ability to be a leader is an art, which can be mastered and can be learned and sharpened. Leadership has nothing to do with a title like CEO, Vice President, Manager, General Manager, etc. As Peter F. Drucker said, “Management is doing things right; leadership is doing the right things.” Here are some of…
Read MoreContinuing the Cycle: How to Develop the Skills of Future Leaders
In our last article, we discussed building your change management plan. Now let’s discuss how to continue the cycle and develop the skills of future leaders. Maintaining Strong Leadership – Building from Within In my experience as a leadership expert, an organizational culture that reflects your vision and values as a leader is sustained over time only through the internal…
Read MoreHow Negativity Can Overpower Your Good Intentions
Be honest with me now: Do people see you as approachable and easy to talk to? As you considered that question, I bet some of you started to think about friends or family members who fit that description; somehow they just make talking to them easy. These are the people you go to when you…
Read More5 Ways Courageous Leadership Evokes Action and Engagement
Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company and shape the overall culture. Dithering about decisions or not being willing to make the difficult decisions causes employees to question your leadership skills and impacts your…
Read More8 Coaching Myths to Avoid in Building Your Team
Business productivity is all about having the right people, even though I’m bombarded daily with online tools and mobile apps that promise to solve every problem with automation and data. In reality, business success and satisfaction is about doing the right things at the right time, which requires leadership and coaching. But coaching doesn’t always…
Read MoreHow Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing. Check out Sometimes Truth is Stranger than Fiction and Is Your Customer Focused Language Important? for more about interesting customer service experiences. One thing that…
Read MoreBias Decisions: How Are They Affecting Your Workplace?
Whether or not you are aware of it, unconscious bias is a part of the way you think. No matter how ‘fair’ you believe you are, you harbour preferences or make judgments regarding a person’s gender, age, height, skin colour, marital status, parental status, ability or disability, accent, weight – perhaps even the university a…
Read More5 Ways to Ignite Passion in Your Team
True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the “wannabees.” Some people come to work every day, do their job and then go home. Their heart isn’t really in it, but they need the money, so they see their job…
Read MoreLeadership and Empathy
Surprisingly, one of the characteristics I see too many managers lacking is empathy. One would think otherwise, after all, most sales managers have been sales people at some point in their career. We would think these managers would have deep understanding of the challenges sales people face every day. Perhaps there’s a switch, of some…
Read More