Posts Tagged ‘Jerry Osteryoung’
Training Staff is the Key to Success
Training is one of those things that managers frequently cut when dollars and resources are scarce. However, I believe regular training is so necessary if employees are to remain current and effective in their job requirements.
Read More Nepotism is Not a Good Policy
Many firms have had success hiring relatives of employees. That said however, I believe not employing family members really is the best policy for so many reasons. Hiring family members is just wrought with difficulty.
Read More Making Each Customer Feel Special
In the dictionary, “special” is defined as “better, greater or otherwise different from what is usual.” In business, it is so important to make sure each customer feels special, as this generates a great competitive edge.
Read More Establishing Your Core Values
At the heart of every successful organization are its core values. A company’s core values are those principles or guiding lights that each staff member shares—those commitments they consider most important in their lives.
Read More How Business is Like Tennis
I am often asked what it is like to own and run a business. I normally make a tennis analogy because playing tennis is something I really enjoy and it really just seems to fit.
Read More Reputation Risk
A business’ reputation affects its success in so many ways. Employees want to work for a company that has a great reputation just as people want to buy from one. The best companies understand their reputations are among their most valuable assets.
Read More Sweat the Details
Details are so important when running any business. If you are not managing every minute detail, critical things end up falling through the cracks.
Read More Letting Staff Make Decisions in Customer Service Issues
A critical piece of every business’s customer service strategy is how you plan to handle customer concerns. When properly dealt with, complaints are an opportunity to transform angry or upset customers into extremely loyal ones.
Read More Financing Short Term Assets
One problem I see all the time is businesses financing their short-term assets improperly, which greatly increases the risk to the firm and can potentially even cause it to fail. This is a serious issue, but it can be remedied by choosing an alternative financing method.
Read More Policies That Work Against Great Customer Service
So many times, businesses establish policies that work for them but penalize their customers. Now go out and make sure you do not have any policies that seem like they are serving your business but are really reducing your sales and diminishing the quality of customer service you provide.
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