Training is one of those things that managers frequently cut when dollars and resources are scarce. However, I believe regular training is so necessary if employees are to remain current and effective in their job requirements.
Many firms have had success hiring relatives of employees. That said however, I believe not employing family members really is the best policy for so many reasons. Hiring family members is just wrought with difficulty.
In the dictionary, “special” is defined as “better, greater or otherwise different from what is usual.” In business, it is so important to make sure each customer feels special, as this generates a great competitive edge.
At the heart of every successful organization are its core values. A company’s core values are those principles or guiding lights that each staff member shares—those commitments they consider most important in their lives.
A business’ reputation affects its success in so many ways. Employees want to work for a company that has a great reputation just as people want to buy from one. The best companies understand their reputations are among their most valuable assets.
A critical piece of every business’s customer service strategy is how you plan to handle customer concerns. When properly dealt with, complaints are an opportunity to transform angry or upset customers into extremely loyal ones.
One problem I see all the time is businesses financing their short-term assets improperly, which greatly increases the risk to the firm and can potentially even cause it to fail. This is a serious issue, but it can be remedied by choosing an alternative financing method.
So many times, businesses establish policies that work for them but penalize their customers. Now go out and make sure you do not have any policies that seem like they are serving your business but are really reducing your sales and diminishing the quality of customer service you provide.
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