Posts Tagged ‘Jerry Osteryoung’
Communication with Your Customers
Communications are so important to each and every business. Most issues with communications are easy to fix, but you first need to be aware of the problem. Then you need to act on it.
Read More Incentives and Unintended Consequences
Incentives can be a mighty force in any organization. When properly structured, incentives can cleanly and clearly align the goals of the individual with that of the organization.
Read More Make Customer Relationships Deep as Well as Broad
Doing business of any kind obligates you to establish and maintain relationships with your customers. The deeper your relationships, the better off you are because they become much harder to break.
Read More You Should Not Avoid Confrontation
Confrontation is one of those things that almost every manager hates. Fearing that an employee may “lose it” or act out, many managers will delay confrontation or even avoid it altogether. As uncomfortable as confrontation is, however, the cost of avoiding it is often very high.
Read More Identify Problems Before They Impact Your Customers
Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from computer malfunctions to failure by a supplier to deliver.
Read More Internal Customer Service
Most people—even I am guilty sometimes—worry only about how customers of the business (external customers) are treated and put little emphasis on how the staff serves one another or their vendors (internal customers).
Read More Good Accounting is so Important
Great accounting is so important for each and every business, but too many are lacking in this area. Most use standard income statements and balance sheets, but there is so much more information business owners need that is not available in these basic financial statements.
Read More Building Consensus as a Manager
Having an empowered staff is so important for every organization. An empowered staff feels some responsibility for all the business decisions, and managers should be encouraging this in as many ways as possible—especially with Millennials.
Read More Zappos: A Business Model You Can Learn From
Zappos is known for shoes and a very liberal return policy, but I think every type of business can learn something from its unique corporate culture.
Read More Return Policy and Sales
A return policy is a crucial component of any sales and marketing strategy. However, so many businesses forget how important it is to their ability to sell products and services.
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