Confrontation is one of those things that almost every manager hates. Fearing that an employee may “lose it” or act out, many managers will delay confrontation or even avoid it altogether. As uncomfortable as confrontation is, however, the cost of avoiding it is often very high.
Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from computer malfunctions to failure by a supplier to deliver.
Most people—even I am guilty sometimes—worry only about how customers of the business (external customers) are treated and put little emphasis on how the staff serves one another or their vendors (internal customers).
Great accounting is so important for each and every business, but too many are lacking in this area. Most use standard income statements and balance sheets, but there is so much more information business owners need that is not available in these basic financial statements.
Having an empowered staff is so important for every organization. An empowered staff feels some responsibility for all the business decisions, and managers should be encouraging this in as many ways as possible—especially with Millennials.
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