• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Submissions
  • About Us
  • Contact Us
  • May 31, 2023
  • Startup
    • Creating a Plan
    • Funding a Startup
    • Franchise Center
    • Getting Your Office Ready
    • Making Your Business Official
    • Marketing Your New Business
    • Personal Readiness
  • Run & Grow
    • Customer Service
    • Human Resources
    • Innovation
    • Legal
    • Operations
    • Risk Management
  • Leadership
    • Best Practices
    • Communication
    • Green Initiatives
    • Open Culture
    • Strategic Planning
    • People Skills
  • Sales & Marketing
    • Advertising and Lead Generation
    • Marketing Innovations
    • Marketing Plans
    • Online Marketing
    • Relationships
    • Sales Activities
  • Finance
    • Budgeting and Personal Finance
    • Payments and Collections
    • Tax and Accounting
    • Pricing Strategy
    • Working with Investors
    • Working with Lenders
  • Tech
    • eCommerce
    • Hardware
    • Software
    • Security
    • Tech Reviews
    • Telecom
  • Shop

SmallBizClub

Helping You Succeed

taxbandits banner
Home / Archives for Jerry Osteryoung

Jerry Osteryoung

You Need a Contingency Plan for Every Part of Your Business

Aug 3, 2015 By Jerry Osteryoung

When you’re dying of thirst it’s too late to think about digging a well. ~Japanese Proverb I was dealing with a business that relied on a single supplier for products that represented the majority of its sales. When I asked the owner what he would do if the supplier folded, he answered, “I just do […]

Filed Under: Strategic Planning Tagged With: Disasters, Jerry Osteryoung, Overcoming Obstacles, Planning, Risks

The Power of Passion

Jul 26, 2015 By Jerry Osteryoung

the-power-of-passion

Without passion man is a mere latent force and possibility, like the flint which awaits the shock of the iron before it can give forth its spark. ~Henri Frederic Amiel At countless workshops and conferences, I have heard keynote speakers talk many times about passion and how important it is. I certainly agree, and even […]

Filed Under: Personal Readiness Tagged With: Getting Started, Jerry Osteryoung, Passion

Don’t Discriminate Against Convicted Felons

Jul 20, 2015 By Jerry Osteryoung

don-t-discriminate-against-convicted-felons
Most organizations, both for profit and non-profit, ask the following question on their employment applications: Have you ever plead guilty, or no contest or adjudication withheld?

Filed Under: Human Resources Tagged With: Employees, Hiring, Jerry Osteryoung, Policies

When Your Business Outgrows Your Skills

Jul 10, 2015 By Jerry Osteryoung

when-your-business-outgrows-your-skills
Every person starting a business thinks they will be able to run it no matter what. Whether annual sales are $300,000 or $30 million, they all believe there is no one who could run their business better.

Filed Under: Innovation Tagged With: Growth, Jerry Osteryoung, Leadership, Skills

Training is not a Cost

Jun 29, 2015 By Jerry Osteryoung

training-is-not-a-cost
I know people are going to think I have lost it when I say training is not a cost, but let me explain. In my mind, training is a profit generator not a cost producer.

Filed Under: Human Resources Tagged With: Business Training, Costs, Jerry Osteryoung

Not Saying “No” to a Customer

Jun 22, 2015 By Jerry Osteryoung

not-saying--no--to-a-customer
One of the hardest things to do is tell a customer they cannot have what they are requesting. Simply saying “no” sends the message that you are unwilling to listen or help. It ends the conversation and leaves the customer feeling angry that their concerns are not being heard and their desires will not be met.

Filed Under: Customer Service Tagged With: Communication, Customer Service, Jerry Osteryoung

Dealing with an Upset Customer

Jun 15, 2015 By Jerry Osteryoung

dealing-with-an-upset-customer
What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service? Apologize for the issue and promise to look into it?

Filed Under: Customer Service Tagged With: Customer Service, Jerry Osteryoung, Solving Problems

Problem Employees or Problem Managers?

Jun 5, 2015 By Jerry Osteryoung

When I ask managers what their biggest challenge is, it seems like they always say the same thing: problem employees. This is something every business and organization struggles with.

Filed Under: People Skills Tagged With: Employees, Jerry Osteryoung, Managing

Slogans and Taglines

May 29, 2015 By Jerry Osteryoung

Countless businesses spend many hours and a lot of money developing taglines and slogans to try to convince their customers they offer something others do not. When used correctly, taglines can be very effective.

Filed Under: Marketing Your New Business Tagged With: Branding, Jerry Osteryoung, Marketing

Let Your Expectations Be Known

May 21, 2015 By Jerry Osteryoung

Managing people requires a broad array of skills, but basic management skills are sometimes overlooked. Simply put, staff will not know what to do unless they are told what results are expected.

Filed Under: People Skills Tagged With: Employees, Establishing Priorities, Jerry Osteryoung, Leadership, Managing, Setting Goals, Team

  • Go to page 1
  • Go to page 2
  • Go to page 3
  • Interim pages omitted …
  • Go to page 6
  • Go to Next Page »

Primary Sidebar

Random

15 Reasons No One Cares About Your Small Business Right Now

May 31, 2023 By Jeremy Bowler

4 Things to Keep In Mind When Choosing Your Next Vehicle

May 30, 2023 By Becky Wilson

How to Compare Guaranteed Investment Certificates

May 30, 2023 By Paul Williams Short

Why Is It Important To Tell A Story In Your Marketing?

May 26, 2023 By Dan Alvin

The Power of Collaboration: Why It’s Essential for Small Businesses

May 25, 2023 By SmallBizClub

Footer

About Us

Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Copyright © 2023 by Tarkenton Institute, Inc. All Rights Reserved | Terms | Privacy