The Power of Passion


Without passion man is a mere latent force and possibility, like the flint which awaits the shock of the iron before it can give forth its spark. ~Henri Frederic Amiel At countless workshops and conferences, I have heard keynote speakers talk many times about passion and how important it is. I certainly agree, and even…

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Not Saying “No” to a Customer

One of the hardest things to do is tell a customer they cannot have what they are requesting. Simply saying “no” sends the message that you are unwilling to listen or help. It ends the conversation and leaves the customer feeling angry that their concerns are not being heard and their desires will not be met.
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Slogans and Taglines

Countless businesses spend many hours and a lot of money developing taglines and slogans to try to convince their customers they offer something others do not. When used correctly, taglines can be very effective.
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