You Should Not Avoid Confrontation

Confrontation is one of those things that almost every manager hates. Fearing that an employee may “lose it” or act out, many managers will delay confrontation or even avoid it altogether. As uncomfortable as confrontation is, however, the cost of avoiding it is often very high.
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Internal Customer Service

Most people—even I am guilty sometimes—worry only about how customers of the business (external customers) are treated and put little emphasis on how the staff serves one another or their vendors (internal customers).
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Good Accounting is so Important

Great accounting is so important for each and every business, but too many are lacking in this area. Most use standard income statements and balance sheets, but there is so much more information business owners need that is not available in these basic financial statements.
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Building Consensus as a Manager

Having an empowered staff is so important for every organization. An empowered staff feels some responsibility for all the business decisions, and managers should be encouraging this in as many ways as possible—especially with Millennials.
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Return Policy and Sales

A return policy is a crucial component of any sales and marketing strategy. However, so many businesses forget how important it is to their ability to sell products and services.
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