Posts Tagged ‘Employees’
How to Re-Build a Successful Team the Second Time Around
For the serial entrepreneur, it’s hard to know whether to bring back the same team or start fresh for your second or third company. If you’re building a team the second or third time around, here are some questions to ask before you start calling the original team back to action.
Read More 5 Ways Courageous Leadership Evokes Action and Engagement
Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company and shape the overall culture.
Read More Essential Elements When Framing Organizational Change
A critical element of initiating a successful change initiative is communicating that change is a normal and positive function of doing business—it is a key factor in a company’s ability to remain relevant and differentiate from competitors and grow year over year.
Read More Creative Job Titles Help Create and Define Corporate Culture
Some companies have chosen to label their employees something other than employees. They call them team members, associates or other more endearing and personalized names and titles. With a little creativity, you can come up with a title for your employees, or even specific jobs, that can have a positive effect on the culture and experience that both the employees and your customers have with your organization.
Read More 4 Leadership Behaviors That Build High Performance Work Environments
Successful companies understand that achieving success is about addressing larger culture issues within the organization. Getting your organizational culture right is what leads to building a high performance work environment. This starts with leadership.
Read More How the Most Successful Leaders Manage the Brilliant Naysayer
Most every company has a Harold (or Harriet). Typically, he has been with the company for 20-plus years. He knows more about industry norms, the company’s intellectual property, your IT capabilities, what legal will and will NOT go for, interoffice politics, and the CEO’s family than anyone in the building. And unfortunately for you, good old Harold can effortlessly—and with absolutely no malice intended—recite four to six reasons why your idea won’t fly.
Read More Set a Customer Service Culture with Three Steps to Welcome
What pleases one customer may easily disturb another. But you’ve got to do something. So what should you do? Should your customer service culture be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? Should you initiate contact and offer immediate help, or wait discreetly until you are asked?
Read More 3 Key Questions to Ask Before Hiring for Your Startup
One of the hardest but most exciting things about being a young entrepreneur, first-time business owner, or even a startup manager is the hiring process. But there are a few things you have to think about before green-lighting a new startup employee, especially in the earliest stages of starting up.
Read More 8 Ways to Inspire Employee Behavior That You Can Implement Today
Leaders create the vision, set company goals, and develop strategies—but it is front line employees who execute the plan. They are the ones who carry out the daily tasks and initiatives that help make a leader’s vision become a reality. They are the ones who interact daily with the customers who are the life blood of any successful organization.
Read More Humanizing Your Customer Service
Customer service gives your company an opportunity to build a strong relationship with customers at a critical point. If they’re calling for help, then they’re likely frustrated. All too often, customers are greeted by “customer service robots.” Everyone’s familiar with this type of representative.
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