Core Values Are the Key to Customer Service

Core values affect the customer service experience—for external customers as well as internal customers (employees). They can attract customers to do business with you, and be a motivating factor for employees to enjoy their work and do it well.
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Building the Right Team

Hiring the right employees does not only help mitigate the risk of having to replace them down the road. It fosters a culture of high-level thinking and productivity and serves as the cornerstone of a strong office environment.
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Retirement Plans for the Small Business Owner: The SIMPLE Plan

Since there are so many people setting up individual LLC’s or home based side businesses, you need to keep a close eye out this time of year for setting up one kind of retirement plan, a SIMPLE IRA. The deadlines are just around the corner in the next few weeks, so could this be the right type of retirement plan for you?
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Do You Get the Most from Your Workers?

Potential is a free-flowing thing. So is passion. But job profiles limit both. While they certainly are useful, job profiles should not be so rigid as to discourage employees from taking an interest in anything else. If an employee displays great enthusiasm in their role, chances are…
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How Not To Lead

As much as a business owner should focus on the right behaviors, it is also important to be aware of the wrong behaviors. With few ways to succeed in business and a thousand ways to mess up, evidence suggests that people are more likely to remember what you did wrong than what you did right.
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How to Handle a Summer Intern

As your company grows and your employees become more comfortable with their roles, you might find that it’s a convenient time to start hiring summer interns as a form of recruitment. Interns make for great job candidates for a number of reasons.
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