Listening has not always come easily to me, and I’m not alone. Listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it.
The Impact of Compassion: Trust in Business
Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers? Nurses or salespeople? One of the biggest reasons for trust is the perception that someone is concerned beyond themselves for the good of the whole.
The Bottom Line Effect of Caring for Your Customers
Top sales people don’t just get to where they are because they make a lot of calls, or because they know the best closing techniques. In most cases, their clients have come to see them less as commission earners and more as trusted partners.
Great Leaders Take Responsibility
I have seen time and again how the committed take responsibility for their actions. In our high-litigation culture, there’s always someone else to blame. It can be easy to point the finger at suppliers, underlings, partners, and managers that just can’t seem to get things right.
How to Build Trust Across Cultures and Diversities
In the 21st century, there’s no doubt that each of us will spend considerable time interacting with those of a different culture (or other diversities). Trust-building isn’t easy, and it can be especially daunting the more differences that are present. Here are some top tips and discussion questions from chapter 14 of The Trust Edge that can help. Consider printing this post to work on with your team this week.
The Importance of Corporate Vision
Few things inspire trust or hope like every member of a team working together towards a shared vision. A clear vision unifies and motivates.
Quality and Meaning for People
In the open-talent economy, employees have options, and talent is a scarce resource. Business leaders are thinking like talent economists and sustainability…
How to Keep a Clear Desk
A clear desk leads to a clear mind, which leads to high productivity and laser focus. When you look at your workspace, what do you see? Is it clear and organized, prompting you to begin your most important tasks?
Top 10 Trust Inhibitors
Trust. It’s becoming a prevailing word in society. We know we need more, but where does one start? One important initial step is to identify some of the inhibitors. Check out this list and consider your team’s greatest current challenges. How can you and your company or family break through them?
Creating Your Personal Mission Statement
Create a personal life mission statement based on your deepest convictions and beliefs. What are you to be about? Every goal you have should point to fulfilling your mission, otherwise you need to change your goal or change your mission.