In the 21st century, there’s no doubt that each of us will spend considerable time interacting with those of a different culture (or other diversities). Trust-building isn’t easy, and it can be especially daunting the more differences that are present. Here are some top tips and discussion questions from chapter 14 of The Trust Edge that can help. Consider printing this post to work on with your team this week.
Discussion Questions
1. Are you open to learning the customs of your vendor or customer overseas?
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2. If you had to travel overseas to a client or vendor, what kinds of things would you do or learn about in preparation for the trip?
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3. What does it look like to be humble across cultures?
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4. What are the benefits and challenges of globalization?
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5. How can your organization do more to earn trust internationally?
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- Get to know people individually rather than stereotyping them.
- When there are cultural differences, be transparent. Let people get to know the real you.
- People are more likely to trust others who are like them, and less likely to trust those who are different.
- Do the extra work to increase trust with those who are different from you.
- As a team leader, find common ground.
- Ignoring another culture’s feelings or customs leads to skepticism, not trust.
- Show people they can trust you, and most often they will.
- Making products overseas can be good business, but not if it costs you your reputation at home.
Discussion Questions
1. Are you open to learning the customs of your vendor or customer overseas?
__________________________________________________________
__________________________________________________________
2. If you had to travel overseas to a client or vendor, what kinds of things would you do or learn about in preparation for the trip?
__________________________________________________________
__________________________________________________________
3. What does it look like to be humble across cultures?
__________________________________________________________
__________________________________________________________
4. What are the benefits and challenges of globalization?
__________________________________________________________
__________________________________________________________
5. How can your organization do more to earn trust internationally?
__________________________________________________________
__________________________________________________________
This article was originally published by David Horsager
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