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Home / Archives for Complaints

Complaints

3 Best Ways to Successfully Deal with Customer Complaints

Jul 29, 2019 By Ed Smith

For any business, customer complaints are one of the most stressful and difficult things to deal with. It’s tempting to ignore them completely, or at the very least become defensive over your brand or product. However, the trouble with this is both of these options can lead to the dreaded negative review. These days, just […]

Filed Under: Customer Service Tagged With: Complaints, Solving Problems

Be a Customer Complaint Hero with These 9 Steps

Jul 16, 2018 By Elaine Fogel

Some people perceive customer complaints as a pain in the butt. I suggest they take a 180° turn on this attitude. Customer complaints are gifts! (Yes, you read that right.) Although most customers will not take the time to voice their discontent, the ones who do can give you opportunities to investigate and identify where […]

Filed Under: Customer Service Tagged With: Complaints, Customer Service, Solving Problems

4 Reasons to Love Complaints

Jan 2, 2018 By Deborah Sweeney

We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As much as this type of person may annoy you personally, small business owners should love the complainer. In fact, embracing […]

Filed Under: Customer Service Tagged With: Analysis, Complaints, Culture, Data, Solving Problems

Do You Make Excuses When Customers Complain?

Mar 27, 2017 By Elaine Fogel

What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top. When you serve customers, it’s not always easy to manage complaints. There’s a fine line between explaining and crossing over into the excuse realm. And, I’ve got a bad customer […]

Filed Under: Customer Service Tagged With: Complaints, Customer Service, Mistakes, Solving Problems

7 Ways to Avoid Online False Advertising Claims

Dec 16, 2016 By SmallBizClub

A lot of business owners don’t realize that advertising is regulated by both the federal and state governments. Any advertising that deceives or misleads can be considered unlawful. Even if you didn’t intend for the ad to be misleading, you may still have legal problems – intention doesn’t matter, in the end. In order to […]

Filed Under: Advertising and Lead Generation Tagged With: Advertising, Complaints, Legal Issues

Elephants and Customers Never Forget

Nov 18, 2016 By Teresa Allen

According to a study by Dimensional Research on The Impact of Customer Service on Customer Lifetime Value, it turns out that elephants aren’t the only ones who never forget! Customers are right there with them, especially if it has to do with a BAD experience! After defining good and bad customer service experiences (referenced in previous […]

Filed Under: Customer Service Tagged With: Complaints, Customer Service, Word of Mouth

Why It’s Important to Engage Angry Customers on Twitter

Nov 4, 2016 By Elaine Fogel

Haven’t you ever tweeted about a poor customer experience, product, or service? I know I have. There’s something cathartic about sharing it in the Twittersphere. Well, now there’s a new study that shows how important it is for businesses and organizations to respond to complaints and angry Tweeps. It will affect your bottom line! Twitter released […]

Filed Under: Customer Service Tagged With: Complaints, Customer Service, Social Media, Twitter

7 Tips to Deal with Unhappy Customers and Improve Customer Experience

Sep 17, 2015 By Bill Hogg

No one likes to receive a complaint—but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience. Customer complaints can be used to build a better customer experience and turn a dissatisfied customer into a raving fan. A good response to a […]

Filed Under: Customer Service Tagged With: Complaints, Customer Experience, Customer Service

4 Reasons to Love Complaints

Jul 6, 2015 By Deborah Sweeney

4-reasons-to-love-complaints
We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening.

Filed Under: Customer Service Tagged With: Complaints, Customer Service, Deborah Sweeney

6 Golden Rules for Handling Customer Complaints

Jun 19, 2015 By Bill Hogg

6-golden-rules-for-handling-customer-complaints
Most employees hate complaints. They don’t like having to deal with customers who call or visit their store or office with a complaint. What they don’t understand is that a complaint is actually a positive thing. You can’t always meet every customer’s expectations.

Filed Under: Customer Service Tagged With: Bill Hogg, Complaints, Customer Service, Listening

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