Posts Tagged ‘Business Training’
Purposeful Customer Service
When it comes to customer service, hope is not a strategy. Customer service must be purposeful. You can hire the nicest people in the world, but you still must give them direction, teach the best practices, and continue to reinforce your customer service strategy so that employees are continuously reminded and motivated on what and how to deliver your brand of customer service.
Read More 5 Irrefutable Customer Service Truths
Customer service is essential for the success of any organization. Here are five of the most critical success factors in any customer service organization.
Read More How Employee Leasing Works
When you started up your business, it was probably not because you love running your own human resource department and wanted to deal with hiring and payroll issues. These days, many small companies are using leasing firms to handle many of their staffing issues.
What is the Cost of Employee Turnover?
Employee turnover is more costly than you think. Every businessman knows at some level that it’s easier for them if they can manage to keep their current employees than to need to find replacements. However, the cost of staff turnover is surprisingly high, and many small business owners don’t fully realize just how expensive it is to replace an employee.
Read More Employee Orientation and Training for Small Businesses
Your business is only as good as the people you have in it. Successfully integrating new employees into the business will keep things going smoothly. Employee orientation and training programs are essential to maintaining your business’s mission and customer-oriented focus.
Read More Getting Help from SBA Programs
The Small Business Administration fills a number of different roles for small business, with a wide range of programs for entrepreneurs. These include financing help, training opportunities, help obtaining government contracts, and general small business advocacy.
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