Follow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn challenges into opportunities. From adding a personal touch to creating troubleshooting videos, these actionable insights are designed to elevate customer…
Read MoreImprove Vehicle Fleet Safety Without Breaking the Bank
If you run a business that requires vehicular transportation in any form, you probably have a fleet of vehicles. It’s in your best interest to keep this fleet as safe as possible, both to minimize costs and keep your employees and other people on the road safer. But how exactly are you supposed to improve…
Read MoreBusiness Owner as Coach: 4 Steps to Coaching Your Team and Yourself to Greater Success
In today’s business world, staying competitive often means taking on the role of a coach—not just a manager. As a business owner, coaching your team can enable you to inspire, empower, and guide your workers toward shared success. Let’s explore four key steps to help you develop coaching skills that can drive your business forward.…
Read MoreHow a Lawyer Can Strengthen Your Workers’ Compensation Claim
Workplace injuries are more common than many people might expect. According to figures from the Bureau of Labor Statistics (BLS), private industry employers reported 2.6 million nonfatal workplace injuries and illnesses in 2023. Those employees would then file a worker’s compensation claim. Injuries at work can happen in numerous situations. Some of the most common…
Read MoreSpending In Your Retirement Years: Transitioning From a Saving Mindset
Retirement is a time to enjoy spending your hard-earned savings, embracing new experiences, and living life to the fullest. Watch the following video as Jay Duffy, co-founder of Framewealth Partners, takes us through how to approach spending in your retirement years. Highlights 💰 Transition from saving to spending is crucial in retirement. 📈 Your savings…
Read MoreThings To Consider Before Buying New Equipment
Like anything affected by time, wear and tear, and the elements, business machinery eventually ages into disrepair. Are you in the market for new equipment? Consider these things before buying new equipment to ensure you get the most out of your investment. Assess Your Needs Thoroughly assessing your needs and determining what type of equipment…
Read MoreThe Rise of Edible and Dissolvable Packaging: Eco-Friendly Trends
Environmental consciousness is no longer just a trend but a growing priority across industries, particularly in packaging. As consumers push for sustainable options, businesses are finding innovative ways to reduce waste while still meeting packaging demands. One of the most promising developments in this space is the emergence of edible and dissolvable packaging, which is…
Read MoreHow You Can Support Veterans Year-Round
For the approximately 18 million veterans in the United States – roughly 6% of U.S. adults ages 18 and older, according to the U.S. Census Bureau – the return to civilian life can present challenges. Veteran’s Day is one way to honor them on a national level, but if we truly value their service, consider…
Read MoreTips for Onboarding New Team Members Into Projects
Bringing new team members into a project is exciting and challenging for management. An effective onboarding process helps new hires integrate, understand their responsibilities, and contribute to the team’s success. Explore helpful tips for onboarding new team members into projects and create a welcoming and productive onboarding experience. Importance of a Structured Onboarding Process A…
Read MoreWhy Security Is Important for Business Continuity: 5 Tips and Advice
In a world where security threats lurk around every corner, business continuity isn’t just a luxury—it’s essential. From cyberattacks to physical intrusions, even a small security gap can bring operations to a grinding halt, costing revenue, trust, and time. For business owners, that risk is a constant worry. Protecting assets requires a thorough strategy covering…
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