Bill Hogg

Bill works with senior leaders to stimulate change – that excelerates passion, productivity and profits! For over 30 years, Bill has been the go to guy when the world’s most recognized brands are faced with challenges that require change -- to improve bottom line results. Bill takes no prisoners, and his clients love him for it! For additional articles and information on how to transform your organization visit us online at www.billhogg.ca

Latest

10 Tips to Keep Your Team Positive and Engaged

Keeping your team positive and engaged can be challenging. There will be times when it’s more difficult than others. Here are ten tips to help keep your team positive and focused on the task at…

Moments of Truth: Critical Moments That Allow for Transformation

In our last article, we discussed How to alter your approach as a leader to create change. Now let’s discuss some of the critical moments of change that allow for transformation. Critical Moments in the Change Process…

Leadership Development: 5 Special Qualities Shared By Courageous Leaders

The following content is inspired by my keynote HEART OF A LION: The Essential Qualities of Courageous Leaders. There are many different aspects that make up the complex psyche of a true leader who passionately strives for…

Why Employees Need Guidelines Not Just Rules

Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and consistently. While there’s nothing wrong with this…

Leadership Skills: 5 Key Ingredients of Courageous Leaders

A great leader knows how to get the best out of their people. Through strong, clear guidance, they enable others to walk tall and achieve success in many ways. Courageous leaders are inspirational. That isn’t…

Leadership Skills: 5 Expectations Your Team Has for You as a Leader

Leaders help create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. By understanding their expectations you…

Customer Service Insights: Satisfied is Worse Than Unsatisfied

How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we…

3 Simple Steps to Help You Win the Customer Service Race

Excellent customer service is a hot commodity in today’s challenging economic environment. Your customer relations are truly your only sustainable competitive advantage for growth and profitability. The brutal fact, however, is that 75 percent of your…

5 Ways to Create a Powerful Cohesive Team

Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we discuss the specific thought processes that a leader uses to transform a team…

15 Tips That Excelerate Performance

Developing loyal customers begins with developing a team who understand the importance of customer-focused service and care about the total customer experience. A key building block of developing high performance employees is recognizing the behaviors…