Posts Tagged ‘Customer Service’
Laziness and Apathy are Customer Service Killers
Most people in front-line customer service jobs want to work hard, be helpful, and take care of the customer. No matter what the reason behind bad incidents the really bad thing is that they can create a negative impression for the business. The customer experience is lost.
Read More Recognizing and Responding to Institutional Customer Complaints
An institutional complaint happens when a customer complains about the way you do business. Usually the complaint is issued to a front line employee who has no control over the concern identified.
Read More Is Your Customer Service Too Well Done?
Don’t let ease of process ever overrule a customized service experience in your business. Today’s consumers want service their way in the channel of their choice! What are the choices available to your consumers and how are they presented?
Read More 3 Apps No Small Business Owner Should Be Without
Often, cash-strapped startups look to free software to help solve their day-to-day problems. Unfortunately, not every free app is designed as well as Google Drive or Evernote. Many are rendered unusable by poor interfaces or a lack of technical support. Some apps work well, but are not designed to grow with a business.
Read More Why Employees Need Guidelines, Not Just Rules
Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and consistently. But it’s impossible to make rules to govern every possible scenario that may occur.
Read More Are National Retailers Outpacing Locals on Customer Service?
The folks at at Software Advice—a free resource for customer service technology reviews—just concluded a six-month project called “The Great Retail Experience Race: Local vs. National.” The research was designed to compare the customer experience of five small retailers and five comparable national chain stores.
Read More 5 Ways to Show Your Customers That You Value Their Business
Customers like to feel appreciated. Chances are you have one—or probably several—competitors that can do exactly what you do. One of the keys to brand loyalty is to let your customers know you care.
Read More How to Deal with Unpleasant Online Customers
The more you sell, the more likely you will have to deal with unpleasant customers along the way. Don’t cheat yourself of precious time by arguing with them; just handle it without emotion and as the awesome business owner that you are.
Read More 5 Ways to Use Market Competition to Your Advantage
When envisioning and establishing my business, I focused on both short- and long-term goals. My short-term goal was to outgrow a local competitor’s annual gross sales. I knew I wanted to eventually compete with multimillion-dollar giants, but first, I needed to examine my strengths and their weaknesses.
Read More A Competitive Advantage: Be Nice
If you’ve been reading my customer service articles or watching my weekly videos on YouTube, then you know my definition of being amazing is about consistently being better than average. And above average means exactly that. You don’t have to be over-the-top amazing.
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