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Home / Archives for Shep Hyken

Shep Hyken

Social Customer Service Equals Positive Experiences

Sep 29, 2014 By Shep Hyken

I recently had the privilege of working with an amazing, customer-focused operation. Hy-Vee, a Midwest grocery store chain, impressed me, as I’m sure they impress their customers, with their amazing service delivered by dedicated employees.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Shep Hyken, Social Media

Respect Your Customers’ Time: Resolve Complaints Quickly

Sep 8, 2014 By Shep Hyken

Did you ever stop to think about how much time people spend on the phone making calls to complain about bad customer service?

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Shep Hyken, Solving Problems

Digital Customer Service: Opportunity to Connect with Customers

Jul 21, 2014 By Shep Hyken

As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is still no substitute for the personal experience that comes from dealing with another human being, some websites are employing very personalized tactics.

Filed Under: Customer Service Tagged With: Customer Service, ECommerce, Shep Hyken, Technology, Website

Customer Service from the C-Suite to the Mail Room

Jun 3, 2014 By Shep Hyken

In a recent interview, I was asked questions about why the leaders of a company in the “C-Suite” should focus on customer service. While the customer service vision may start in the C-Suite, everyone must own the responsibility.

Filed Under: Customer Service Tagged With: Customer Service, Employees, Leadership, Shep Hyken

Customer Experience Lesson from a Superstar Athlete

May 14, 2014 By Shep Hyken

Recognized as one of the greatest basketball players to ever play the game, Earvin “Magic” Johnson is also successful in business, perhaps even more so. He is known for guiding typical suburban businesses into urban America.

Filed Under: Customer Service Tagged With: Customer Experience, Relevant Benefits, Shep Hyken, Understanding Customers, Value

You Can Be a Customer Service Hero (Don’t Miss the Opportunity!)

Apr 30, 2014 By Shep Hyken

Want to find more opportunities to shine? Don’t just look for problems or wait for emergencies—make it a point to give customers a little more of your time. Customers who receive extra will go away feeling that you are a hero.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Shep Hyken, Solving Problems

Focus on the Customer, Not the Money

Apr 3, 2014 By Shep Hyken

Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer. Whether the customer is buying right now or not, if you deliver the best service you can, eventually the sale will come.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Shep Hyken, Solving Problems

Use Social Media to Reach Customers in New Ways

Mar 26, 2014 By Shep Hyken

Social media is a great customer service tool that is rarely used to its full potential. While companies may monitor sites such as Facebook and Twitter to know what customers are saying about them, they don’t often take full advantage of those sites to deliver value-added content.

Filed Under: Customer Service Tagged With: Customer Service, Helping People, Shep Hyken, Social Media

Operationalizing a Customer Service Culture

Feb 27, 2014 By Shep Hyken

Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen?

Filed Under: Customer Service Tagged With: Culture, Customer Loyalty, Customer Service, Employees, Shep Hyken

5 Customer Service Tactics to Increase Sales

Feb 17, 2014 By Shep Hyken

To be truly effective, customer service must permeate the culture of a company. It is everyone’s job. Hire the right people for the job—selling and serving the customer—and train and motivate them to engage with each customer to provide an amazing customer service experience.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Engagement, Sales Strategies, Shep Hyken, Training

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