Posts Tagged ‘Process’
Is Customer Service a Right Brain or Left Brain Function?
Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.
Read More Forget About Setting Goals. Focus on This Instead.
We all have things that we want to achieve in our lives—getting into the better shape, building a successful business, raising a wonderful family, writing a best-selling book, winning a championship, and so on.
Read More A Champion Sales Team is Trained, Not Born
Champions don’t win due to luck. They win because they’re prepared and create opportunities. Start reverse engineering your winning strategy and developing your salespeople’s skills.
Read More Success Requires a Process of Excellence
Success requires a process of excellence. You can never be successful just by saying, “I’m going to succeed.” Instead, you are successful when you set out to improve in every area, to study your strengths and weaknesses and pursue excellence in each aspect.
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