Are you bold enough to BE THE BOSS of your customer service efforts? Although it may seem politically incorrect these days to assert your position as a manager, sometimes it is the only course of action that brings about the kind of customer service that you want to offer your staff and that will build your brand as a customer service leader.
If you implement the policies that prevent the same person from handling all the cash and banking functions, plus review receivables, payables, and your financial statements regularly, you will have a better chance to catch anything questionable early on.
Most emotional responses to decisions in business are generated not because the person making the response feels the decision was unwise, but rather unfair. So I’ve created the “Fairness Doctrine” as a stated element in the cultural fabric of businesses where I am involved.
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