Posts Tagged ‘Mistakes’
The Danger of Being Undercapitalized
It’s always exciting to think about the idea of having your own new start up. You hear about stories where entrepreneurs started with just $300 and a cardboard box and then turned their business into millions. In reality, having worked with many types of business owners, the first mistake made by most is simply not having enough capital or access to capital while growing your business.
Read More What Makes Customer Service Interactions Good or Bad in the Eyes of the Customer?
An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This is the first in a series of blog posts about the important results of this study.
Read More How to Destroy Your Social Media Credibility Through Automation
Automation of social media activity is not without its price. Brands who automate too much risk appearing cold and inhuman, and can potentially loser followers and opportunities for engagement.
Read More Customer Service Training for 3 Conflict Generators
Customer conflict is often generated by one of three things: Company Error, Customer Error, or Policies and Regulations. Your staff needs to be trained on how to react and respond to these specific conflicts, as each demands a different strategy.
Read More 5 Tell-Tale Signs That You’re a Bookshelf Brand
“A Bookshelf Brand.” It sounds like it might be a compliment doesn’t it? At first glance, you might think of the bookshelf as a place where you keep your important stories and reference resources. I can see how one could think that way, but I have a different idea in mind. To me, a bookshelf brand refers to brands that are inactive for any reason.
Read More Three Lessons I Wish I Knew Before Starting My First Startup
If I had discovered these top three lessons when I first began as an entrepreneur, perhaps I would have been able to indulge in more than deli sandwiches earlier on in my career. If you’re a first time entrepreneur, taking these tips to heart can really influence your progress…
Read More 5 Irrefutable Customer Service Truths
Customer service is essential for the success of any organization. Here are five of the most critical success factors in any customer service organization.
Read More Traits of Great Leaders
Leaders come in all shapes and sizes. They can be found in all different places. Francesca Zambello is the artistic director of the Washington National Opera, and her advice about leadership is just as true in business as it is in the creative fields.
Read More 8 Ways to Increase Security While You Work
Data security is a top concern for companies of all sizes, in all industries. Every business has data that needs to be secured—whether it’s a client’s personally identifiable information, financial records, or confidential business related documentation. Security is the responsibility of each and every one of us—and the actions we take every day in the course of our normal activities can have a huge impact on the overall security of our companies.
Read More Product Liability
No matter what stage you occupy on the business chain, there are a few things you can do to protect yourself from product liability claims. Manufacturers and retailers confronting this issue have had to increase the costs of their goods and services in order to pay the price for not only litigation but also regulatory requirements imposed by state and federal governments.
Read More