Posts Tagged ‘Jerry Osteryoung’
Problems with Staff Getting Along
Frequently you have to deal with staff members who do not get along. This is one of those things that is just part of human nature. However, you cannot ignore these problems because they will only get worse with time.
Read More Last Impressions
So many businesses go out of their way to make sure their first impressions are great but forget how important last impressions are. Last impressions are how customers decide if they will continue doing business with you, so I think last impressions are more important than first impressions in many ways.
Read More Why You Need Business Interruption Insurance
Business Interruption Insurance (BII), which is intended to compensate the company for income lost in the event physical damage renders it inoperable for a period of time, can provide so much value in so many ways.
Read More The Power of a Good Checklist
Over the years, I have devised countless numbers of checklists to keep my staff running efficiently. What I have found is that effective checklists specify every task that must be accomplished without skipping any significant details.
Read More Money is Not Always the Best Motivator
For so many years, I have talked about the power of incentives to motivate staff—especially monetary ones. However, more and more research is showing incentives do not work in all cases and can sometimes even produce the opposite effect.
Read More Are You Making it Difficult for Your Customers to do Business with You?
Feedback from your customers is critical to the success of your business, but there are many things they are simply not going to tell you. Just because your customers are not saying anything about them does not mean they are not costing you business.
Read More Kindness Does Matter in Business
Spontaneous kindness makes such an impact of customers and employees and we just cannot forget about the power of this concept. Another recent research poll showed that the the brand attribute that customers had found important (up by 391% over 3 years) was “kindness and empathy.”
Read More Hiring People with Disabilities
There are roughly 54 million people in our country with disabilities of all types, and surveys show the rate of unemployment for this group is twice that of the overall workforce.
Read More Doing the Right Thing
Businesses really need to make sure everything they are involved in is in line with their missions. Every once in a while I see a company making a strategic decision, not because of the money, but because it is the right thing to do.
Read More Adaptability the Key to Long-Term Survival
One thing we can be certain about is that nothing is certain—no matter how much we plan. While planning is critical and necessary, no plan is a guarantee.
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