Posts Tagged ‘Customer Service’
Best Strategies for Boosting Client Satisfaction in the Service Sector
In the service sector, keeping clients satisfied is key to maintaining a successful business. Providing top-notch service involves actively listening to client feedback, guaranteeing staff are appropriately trained, and maintaining open communication channels. These best strategies for boosting client satisfaction can create a loyal customer base that returns time and again. Understanding what clients want…
Read MoreBest Busy-Season Customer Service Tips
Holiday shopping season is just around the corner, but any time of year can have a busy season that puts a strain on customer service. So we asked nine leading small business experts for their best busy-season customer service tips to help make the season both enjoyable and productive. Empower Frontline Staff for Quick Decisions…
Read MoreHandling Peak-Season Customer Service: 9 Small Business Stories
As the bustling season approaches, businesses often face the daunting challenge of maintaining exceptional customer service. Uncover why planning early and utilizing technology is vital, while the final insight empowers frontline staff for quick decisions. We’ll take you through a comprehensive look into handling peak-season customer service, insights from industry leaders such as C-suite leaders…
Read More7 Hands-On Skills Worth Learning as a New Entrepreneur
Those who dream of starting a business consider it one of the most exciting ventures they could ever explore. But it also comes with a steep learning curve. Often, building something from the ground up requires mastering hands-on skills that many would not have anticipated. From managing finances and understanding legal requirements to marketing the…
Read More4 Unexpected Industries Benefiting From AI Technology
Artificial intelligence (AI) is an unavoidable topic of conversation because many businesses have already found a use for AI in their daily practices. While AI isn’t a surefire way to generate huge profits, it makes certain tasks easier. Here are four unexpected industries benefiting from AI technology you wouldn’t usually connect with cutting-edge technology. Customer…
Read MoreSales and Service: Selling Doesn’t Stop at the Sale
In many businesses, sales and service are viewed as two distinct functions: sales is seen as the starting point, where the initial transaction occurs, and service kicks in post-sale to address customer needs and ongoing issues. Keeping these functions separate overlooks a huge opportunity that can significantly enhance the customer experience and drive business success.…
Read MoreHow to Seamlessly Implement AI into Your Customer Support (podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on implementing AI into customer support: How does AI impact customer experience and satisfaction? What are the key considerations for businesses when testing and implementing AI in customer service? What role does knowledge management play in shaping the quality of AI responses in…
Read More8 benefits of Lead Capture Service vs. Lead Capture Software
Ensuring the smooth flow of potential clients or customers into your business is essential for maintaining a healthy return on investment (ROI). To achieve this, you require a reliable lead capture service system that aligns with your business goals, all while being cost-effective and suitable for your specific needs. What is lead capture? Lead capture…
Read MoreEmbed Design in Your Digital Customer Strategy for Best Results
Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as a strategic differentiator for the organization. Formal design processes are established for marketing, product, and customer experience initiatives. Design is…
Read More3 Main Differences Between Customer Service & Customer Support
Customer support and customer service both play key roles for businesses to provide a great customer experience. They foster more recurring revenue, word-of-mouth referrals, and customer loyalty when executed properly. Customer support and customer service are also often used interchangeably. The customer retention rate in businesses can be hugely impacted by both of them. However,…
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