• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Advertise
  • Submissions
  • About Us
  • Contact Us
  • Feb 25, 2021
  • Startup
    • Creating a Plan
    • Funding a Startup
    • Franchise Center
    • Getting Your Office Ready
    • Making Your Business Official
    • Marketing Your New Business
    • Personal Readiness
  • Run & Grow
    • Customer Service
    • Human Resources
    • Innovation
    • Legal
    • Operations
    • Risk Management
  • Leadership
    • Best Practices
    • Communication
    • Green Initiatives
    • Open Culture
    • Strategic Planning
    • People Skills
  • Sales & Marketing
    • Advertising and Lead Generation
    • Marketing Innovations
    • Marketing Plans
    • Online Marketing
    • Relationships
    • Sales Activities
  • Finance
    • Budgeting and Personal Finance
    • Payments and Collections
    • Tax and Accounting
    • Pricing Strategy
    • Working with Investors
    • Working with Lenders
  • Tech
    • eCommerce
    • Hardware
    • Software
    • Security
    • Tech Reviews
    • Telecom
  • Shop

SmallBizClub

Helping You Succeed

efile4biz banner
Home / Archives for Customer Service

Customer Service

3 Main Differences Between Customer Service & Customer Support

Oct 14, 2020 By Louise Harris

Customer support and customer service both play key roles for businesses to provide a great customer experience. They foster more recurring revenue, word-of-mouth referrals, and customer loyalty when executed properly. Customer support and customer service are also often used interchangeably. The customer retention rate in businesses can be hugely impacted by both of them. However, […]

Filed Under: Customer Service Tagged With: Customer Service

5 Steps for SMBs to Offer Cost-Effective Customer Support

Jun 12, 2020 By Andrej Kovacevic

Customer loyalty and retention is crucial to the sustainability of a business, especially for a small business trying to expand. A 5% increase in customer retention equals a 25% increase in profit because the average spending of a repeat customer tends to be higher and happy customers often act as ambassadors for the brand within […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Service

Don’t Ignore These 4 Essentials to Make Your New Business Thrive

Apr 23, 2020 By John England

Running a business is no minor feat. No matter what products or services you’re providing, which field or industry you specialise in, or what demographic you’re targeting, it’s bound to be a challenge. Source: Pexels Even when you’re offering a relatively niche product or service, there are going to be plenty of competitors out there […]

Filed Under: Personal Readiness, Startup Tagged With: Customer Service

Why Customer Experience Trumps Low Prices

Mar 9, 2020 By Matthew Davies

Many businesses try to slash their prices to the lowest level possible in hopes that consumers will flood through their doors. They think they can vacuum up more customers who want to take advantage of lucrative deals. While low prices are important, it’s a simple fact that other aspects like good customer experienceare far more […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Experience, Customer Service

A Closer Look at Apples and Oranges

Feb 24, 2020 By Bill Bleuel

I recently wrote a blog about apples and oranges as a comparison with satisfaction and dissatisfaction. In that blog, I particularly related how the NPS metric was making a large assumption about satisfaction and dissatisfaction that doesn’t appear to be appropriate. I am going to take a deeper look at these two parameters. I think […]

Filed Under: Customer Service Tagged With: Customer Service, Data

Can AI Improve Customer Service?

Feb 20, 2020 By Edward Huskin

Improving a customer’s experience is always a top priority for any brand. Customer service should be at the forefront of any brand’s priorities because a customer that feels valued and respected is a lot more likely to come back. It might cost extra resources, time and money, but quite often, it’s the only thing that […]

Filed Under: AI, Customer Service, Run and Grow Tagged With: AI, Customer Loyalty, Customer Service, Time Management

Engaged Employees Will Engage Customers

Nov 18, 2019 By Teresa Allen

My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service. Today’s article focuses on Step TWO. (if you missed the article on Step 1 it can be found HERE): Evaluate what your organization needs to do to implement these important steps moving toward 2020: […]

Filed Under: Customer Service Tagged With: Customer Service, Employees, Engagement

5 Trends That Will Shape the Future of Customer Service

Nov 13, 2019 By Matt Shealy

Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies. Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost buyer loyalty and earn coveted word-of-mouth recommendations. Resultantly, today’s businesses compete by attempting to provide the best customer experience. Savvy […]

Filed Under: Customer Service Tagged With: Customer Service, Innovation, Technology, Trends

Top 7 Areas Where Chatbots Complement Live Chat

Sep 16, 2019 By Snigdha Patel

Customer relationship is the focal point of a successful business. Whether you are a small business or an enterprise, delivering great customer service is the lifeline of your business. Hence it becomes vital to implement the latest technologies to enhance your business communication with your customers. So, how do you respond to your customer needs […]

Filed Under: Customer Service Tagged With: Chatbots, Communication, Customer Service, Technology

Are You Meeting & Exceeding Customer Expectations?

Sep 11, 2019 By Teresa Allen

​My new customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today’s article focuses on Step ONE. Evaluate what your organization needs to do to implement these important steps moving toward 2020: Meet & Exceed Customer Expectations Engage Employees Who Will Engage Customers Be Millennial Savvy Make It Right When Things […]

Filed Under: Customer Service Tagged With: Customer Service

  • Go to page 1
  • Go to page 2
  • Go to page 3
  • Interim pages omitted …
  • Go to page 31
  • Go to Next Page »

Primary Sidebar

efile4biz banner

Random

5 Reasons Every Business Should Invest in Link Building

Aug 30, 2018 By Adam Steele

Small Businesses Should Consider International Expansion

Nov 15, 2013 By SCORE

Become a Pet-Friendly Business

Jul 3, 2019 By Brian Wallace

How to Plan Ahead for the Holiday Marketing Season

Sep 15, 2014 By Katya Constantine

Google Ends Radius Service Area in GMB

Oct 3, 2019 By Elvin Web Marketing

efile4biz banner

Footer

About Us

Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Copyright © 2021 by Tarkenton Institute, Inc. All Rights Reserved | Terms | Privacy