Being a leader is not a part-time job. To produce consistent results we’re expected to almost always be present in the business in some form or fashion. Those who depend on us count on reliability in their leaders. We can all agree that it’s easy to be a great leader when things are going well. […]
Consistence
Don’t Create a Disconnect for Your Customers
Remember: whether it is your Facebook presence, your website, your radio spots or how your phone is answered, every one of those choices either connects me closer to your brand or makes me notice the disconnect.
Amazing Customer Service Gives a Competitive Edge
Amazing customer service is just a little better than average. That in itself isn’t amazing. What makes it amazing is when it is a little better than average—all of the time. It’s the consistency that makes the difference.
