Even with the rise of the internet over the past 20 years, a great deal of business is still done over the phone, and if you are one of the millions working in customer service, a confident, adaptable phone manner could be one of the most vital skills in your arsenal.
Complaints
Recognizing and Responding to Institutional Customer Complaints
An institutional complaint happens when a customer complains about the way you do business. Usually the complaint is issued to a front line employee who has no control over the concern identified.
How to Deal with Unpleasant Online Customers
The more you sell, the more likely you will have to deal with unpleasant customers along the way. Don’t cheat yourself of precious time by arguing with them; just handle it without emotion and as the awesome business owner that you are.
