Posts Tagged ‘Bill Hogg’
Moments of Truth: Critical Moments That Allow for Transformation
Change is directly related to what is currently happening on a daily basis within your organization, and leaders need to communicate change at the right time and in a way that will make it clear how change will impact team members.
Read More 6 Ways for Leaders to Create Organizational Change
How you approach change is just as important as what you want to change in your organization. If you want to be a transformative leader and create long lasting organizational change, you need to approach it in a way which minimizes negative reactions, is aligned with business strategies and corporate cultures, and is inclusive in nature.
Read More How Strong Performance Can Mask Issues in the Future
The truth is strong performance can actually mask issues if you are not careful, which can come back and bite you in the future. This is why leaders need to stay sharp and keep their foot on the gas to ensure that today’s good performance leads to tomorrow’s exceptional performance.
Read More Is Customer Service a Right Brain or Left Brain Function?
Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.
Read More Leaders Need to Change First Before Organizations Change
A common theme that has emerged throughout my years of experience as a leadership expert is that creating change within an organization starts with leadership.
Read More How to Get Your Team to Buy into Organizational Change
In my experience as a leadership expert and consultant, change is never easy. It is not easy for leaders, managers, or employees. Change poses a threat for most people, especially when it comes to their career or position within their organization.
Read More 10 Tips to Keep Your Team Positive
Your sales and customer service team are the primary customer contact for every business. What does their attitude say about your company? If some of your team are not communicating the message you want, here are 10 questions to ask yourself to ensure they stay positive, focused on message and deliver an exceptional customer service experience.
Read More Critical Qualities of a Top Manager
In business we are only as successful as the people we hire. And while our front-line employees are critical to our business, choosing the right managers can have significant impact on our success.
Read More The Power of Parables
If you have real stories that demonstrate behaviors you want to see modeled in your organization attributes, especially when imbued with emotional impact, they are priceless.
Read More 3 Simple Steps to Help You Win the Customer Service Race
Excellent customer service is a hot commodity in today’s challenging economic environment. One way is to treat employees the way you expect them to treat your customers—and each other.
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