A charge-back is a credit card processed sales transaction that occurs when your customer disputes the transaction or when you fail to follow proper credit card acceptance and authorization procedures. The result of a charge-back is a reversal of the transaction, the withdrawal of funds from your merchant account and a deposit of the funds back into your customer’s account.
There are many factors that will determine what kind of fees you are charged by your processor. There are some factors that you can control, such as limiting charge-backs and fraud exposure, and others that you cannot, such as how you accept payments, your industry, and your physical business location.
Depending on how many credit card transactions your business processes every year, you are subject to different levels of certification from the Payment Card Industry, or PCI. Compliance is achieved and maintained through important security measures.
Fraud risks are a significant driver of transaction fees, especially for merchants who process payments online. Merchant processors will assess your fraud risk exposure on a number of factors, and there are security measures you can put in place to reduce your transaction fees.