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Compare Phone System Reliability for Small Business Success

By: Usman Raza



Why is a reliable, business phone system crucial for a small business’s success?

Today business phone systems are no longer used only for making and receiving calls. The latest phone systems are unified communications systems that assist the employees to communicate through phone, video, and text. This provides businesses with the flexibility to stay connected with their clients in a way they prefer.

Having a reliable business phone system is very crucial for a small business’s success. Small business owners need to have a robust phone system in place to ensure they don’t miss out on any potential clients. With the advancing technology, office phone systems have become less complicated and more affordable. 

Read more on business telephone services

Voice over internet protocol (VoIP) popularly known as internet telephony, uses the internet for sending and receiving voice communications. The popularity and demand for VoIP business phone systems are fast growing due to the ease of use and low cost.

A recent study by Microsoft showed that 82% of small businesses surveyed were able to reduce their costs by investing in cloud-based technologies.

Thanks to cloud services, small business owners don’t need to purchase hardware like desk phones or have a fixed physical location. They can subscribe to a business phone monthly plan, download the phone service provider’s mobile app, and start receiving and making calls while on the go or working from home.

The market is flooded with business phone service providers, it can be difficult for a business owner to choose the best business phone system for their business. Below mentioned are some of the best business phone systems for your business:


Nextiva is an all-in-one business phone platform that helps to streamline the business communication system. Nextiva is a cloud-hosted unified communications system that offers businesses a great combination of phone systems and CRM services. It has a built-in CRM solution that is useful to both the sales and customer support teams.

Other than an impressive CRM functionality, Nextiva offers excellent phone services offering valuable features like HD voice calls, auto-attendants, voicemail-to-email, voicemail transcription, call recording and group calling.

It also offers several collaboration tools like audio conferencing, team messaging and online fax services. It boasts of a built-in video conferencing service that can support up to 250 participants at one time. 

Nextiva is a highly reliable unified communications system. It has data centers located all across the country that are monitored 24/7. Having multiple data centers ensures uninterrupted service. Overall, Nextiva has reported an uptime of 99.999% uptime, which means their service was down for only a few minutes each year. 

Nextiva’s business phone system is extremely secure, it provides an option of call encryption to protect call privacy. Moreover, regular audits are conducted by Nextiva to ensure its systems are not vulnerable to hackers. What makes Nextiva the best business phone system is its award-winning customer support. 

The different plans offered by Nextiva are:

  • Essential: around $18.95 per month
  • Professional: $22.95 per month
  • Enterprise: $32.95 per month
  • Ultimate: $57.95 per month

RingCentral Office 

RingCentral Office is an all-in-one cloud platform that supports making calls, audio conferencing, sending online fax and SMS. It is a very flexible business phone system that allows using any mobile device to run as a softphone. It is also compatible with a range of existing PBX phone hardware.

Along with the regular features like call logging, monitoring, recording etc. RingCentral also offers HD voice and audio conferencing through mobile devices. You can host team meetings through screen sharing and HD video conferencing.

RingCentral is one of the best business phone systems having over 400,000 customers across the globe.

The pricing structure of RingCentral is based on the features and the number of users. The higher the number of users you have, the lesser the charges per user. 

For up to 20 users, the rates of different plans are as follows:

  • Essentials: $19.99 per user per month
  • Standard: $24.99 per user per month
  • Premium: $34.99 per user per month
  • Ultimate: $49.99 per user per month


Ooma is a VoIP business phone system that aims to offer a big business phone experience to small businesses. It may not boast of offering the most advanced features but it is an ideal unified communication solution for smaller businesses with tighter budgets.

The platform offers robust mobile and desktop apps that users can use to access their business phones from anywhere. One can use the apps for making and receiving calls, set up the configurations and send messages.

The Ooma Office Pro Plan offers video conferencing at no additional cost. The service supports screen sharing and can host up to 25 participants simultaneously,

Ooma’s service can be availed through two plans :

  • Ooma Office: $19.95 per user per month 
  • Ooma Office Pro: $24.95 per user per month


8×8 is the perfect small business phone system. This VoIP phone system does not require any expensive PBX hardware or a trained IT technician for maintenance or set up. It uses redundant data centers located across the globe, this ensures the service isn’t interrupted even if one goes down. It boasts a 99.999% uptime.

8×8 offers a wide range of calling, collaboration and mobile tools. It boasts of all the features required in a complete unified communications system like three-way calling, call forwarding, call waiting, online voicemail, automated attendants, caller ID, etc.

It also offers a conference calling bridge that allows an employee to host conference calls or video meetings with up to 50 participants at a time. The 8×8 mobile app ensures the users can access their business phones from anywhere. With the app, one can make and receive calls, make video calls, record calls etc. 

8×8 is available under different pricing plans. 

  • Express: $12 per user per month, 
  • X2: $24 per user per month
  • X4: $44 per user per month
Published: August 25, 2021

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usman Raza

Usman Raza

Usman Raza is a CEO of Usman Digital Media and co-founder of Christian Marketing Experts, content marketing specialist at webdaytona.com. He has been writing for magazines and newspapers since 2001, and editing and managing websites since 2006. Usman has a BA in Business Development, Philosophy, and English. A generalist, his most covered topics are business and technology. When not working, he’s probably spending time with his family.

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