Career Conversations: How to Get From Good to Great

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Career conversations, when implemented correctly and regularly, can benefit both you and your employee. You will be surprised to find there are some high performers who are perfectly happy in their current role and don’t have the desire to climb the corporate ladder. These individuals may have made this decision because of their personal situation…

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Why You Should Cater Your Employee Events

Making your employee events memorable and successful is no small task. One of the most effective ways to leave a positive mark on your staff is by catering these events. Offering food relieves some logistical burdens and creates a better experience for everyone in attendance. You should cater your employee events for many reasons, and…

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5 Hidden Factors Behind Workplace Absenteeism

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Do you have employees who frequently miss work? It’s not uncommon for employees to take time off from work for various reasons. But while some absences may be legitimate, others may be a result of underlying issues. Here are five hidden factors that may contribute to workplace absenteeism. Poor Work-Life Balance Balancing work and personal…

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4 Noticeable Trends Impacting Small Business Today

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As markets continue to shift, American small businesses remain focused on growing their businesses this year. Though, while small businesses (with 19 or fewer employees) are hiring according to recent data from the ADP National Employment Report, they are still faced with challenges when growing their business. In fact, in a recent ADP Market Pulse Study,…

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Top 10 Dos and Don’ts for Customer Experience in 2024 (podcast)

Customer service evaluation concept. African woman Show face smile emoticon show on virtual screen from hand.looking at smart phone, tablet and laptop

The landscape of customer experience (CX) continues to evolve at a rapid pace. To help you navigate these changes, we’ve turned to Shep Hyken, a renowned customer service and experience expert. Listen in as Shep Hyken, customer service and experience expert, shares his predictions in customer service, plus 10 dos and don’ts for customer experience, with…

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5 Employee Engagement Tips for Remote Employees

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In today’s uncertain business climate, it is increasingly important to maintain engagement and productivity among your remote employees. With distributed teams gaining prevalence in the workplace, it can be tricky to navigate the challenges of working together across time zones and digital spaces. Fortunately, there are simple ways to build a sense of community, trust,…

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7 Worthwhile Financial Incentives to Keep Your Employees Engaged

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“Quiet quitting” has been having a big, scary moment: According to a 2022 study by Gallup, more than 50% of the American workforce has admittedly stopped giving its all at the office. That stat may rightfully strike fear into the heart of the average small business owner. After all, people can be your greatest asset……

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7 Great Ways to Improve Employee Engagement

10-tips-to-create-more-powerful-employee-engagement--part-2

Employee well-being is a worthwhile investment, as happy workers are 13% more productive, according to an Oxford University study. And with worker retention top of mind these days, keeping employees engaged and excited about their work may also make them more inclined to stick around. Here are seven ways small business owners can gain a…

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