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Home / Archives for Customer Service Training

Customer Service Training

How Likeable is Your Front-Line Customer Service Team?

Mar 6, 2020 By Teresa Allen

What are the factors that make a front-line employee as likeable and does this impact your business success? Here are just a few common sense factors that I have seen in my 25 years of observing and training customer service team members:​ Smiling and Friendly Attentive Knowledgeable about Products & Services Sincerely Willing to Help […]

Filed Under: Customer Service, Run and Grow Tagged With: Customer Service Training, Personalization

Certifications to Build Customer Service Skills and Careers

Jun 23, 2014 By Teresa Allen

The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Learning, Teresa Allen, Training

Are You Planning to Get Engaged?

Feb 12, 2014 By Teresa Allen

Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Employees, Engagement, Teresa Allen

The Two Sides of Customer Service Training

Jan 28, 2014 By Shep Hyken

For any business to deliver good customer service, its employees must have both the attitude and the skills. The best companies know this, and through hiring and training make sure their employees have both.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Employees, Hiring, Shep Hyken

Proactive vs. Reactive Customer Service

Nov 13, 2013 By Teresa Allen

In preparation for a presentation to a client recently, I was asked to stress proactive vs. reactive service. They complimented their account reps on being very good at reactive, but saw the need to go to the next level and be more proactive.

Filed Under: Customer Service Tagged With: Customer Service, Customer Service Training, Sales Strategies, Teresa Allen

Encourage Complaints To Improve Customer Service

Jul 9, 2013 By Ron Kaufman

Some companies track a monthly “complaints and compliments ratio” for each branch, store, department, country or station. This approach has a fundamental flaw when it comes to customer service training.

Filed Under: Customer Service Tagged With: Complaints and Complements, Customer Experience, Customer Service, Customer Service Training, Dealing with Complaints, Encourage Complaints, Ron Kaufman

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