Posts Tagged ‘Customer Experience’
How Visual Technology Can Transform Guest Experience for Hospitality SMBs
In the increasingly competitive world of hospitality, exceptional guest experiences and operational efficiency go hand in hand and are crucial for the success of an SMB. Today, modern display technology is transforming how guests interact with services and how staff members deliver seamless, high-quality experiences—driving customer satisfaction, operational savings and business growth. Depending on the…
Read MoreHow AI Can Drive Business Growth and Innovation in 2025
Business competition is fiercer than ever, and companies must innovate to stay ahead. AI for business growth and innovation is transforming industries by automating tasks, analyzing data, and optimizing customer experiences. Whether it’s enhancing marketing strategies, streamlining operations, or improving decision-making, AI is a powerful tool for driving success. Keep reading to discover how AI…
Read MoreKey Layout Mistakes To Avoid in Your Boutique
Designing a boutique layout directly influences your customer experience and sales. Knowing the key layout mistakes to avoid when designing your boutique can determine whether shoppers linger or leave. And it all comes down to how you decide to place and organize items in the space. Learn how to spot these mistakes and set your…
Read MoreTop Reasons Why Customers Leave Your Small Business
I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s…
Read MoreFollow These Creative Customer Service Tactics from Small Business Owners
Picture this: a frustrated customer transformed into a loyal advocate through an unexpected, creative solution that leaves a lasting impression. In this article, industry leaders—including CEOs and VPs—share seven innovative strategies they’ve used to turn challenges into opportunities. From adding a personal touch to creating troubleshooting videos, these actionable insights are designed to elevate customer…
Read More5 Ways to Make Your Business Stand Out Among Competitors
Staying competitive in today’s market can be a challenge. As the business landscape continues to evolve, paying attention to the competition is more important than ever. Business isn’t run in a vacuum and understanding what’s working — and equally important, what’s not working — for other successful companies is an integral step in staying ahead…
Read MoreHow to Make It Easy for Customers to Say Yes
How easy are you to do business with? Do you make it easy for customers to not just say yes, but enjoy the relationship? As business owners, we get so focused on our products and services, pricing strategies, and marketing efforts that we often overlook one critical aspect that can make or break a sale…
Read MoreMeatball Marketing: Why Live Connection is the Fastest Way to the Sale
In today’s digital landscape, connecting with customers often feels impersonal. Emails, blogs, and social media posts, while great ways to connect with customers, can lack the human touch that fosters genuine relationships. What drives sales faster than anything else is the power of live connection—humans connecting with humans—in creating impactful, memorable interactions that drive sales.…
Read MoreHow to Transform Customer Feedback into Action (Podcast)
This episode of Amazing Business Radio with Shep Hyken answers the following important questions on transforming customer feedback: Why is it essential for companies to understand the specific needs of their customers? How can unstructured data from customer conversations be transformed into actionable insights? How can companies use conversational research to gain insights and improve the customer…
Read MoreTips To Help Your Business Feel More Luxurious
Businesses must stand out to attract discerning customers, especially when targeting high-income audiences. One way to achieve this is by cultivating a sense of luxury. A luxurious business approach can enhance your brand image and attract clientele willing to pay premium prices for premium products and experiences. Explore practical tips to help your business feel…
Read More