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Home / Archives for soft skills

soft skills

Why Soft Skills Are Just as Important as Hard Skills in Customer Service

Apr 11, 2022 By Ryan Kidman

To any business owner, it would seem like a no-brainer that customer satisfaction is a top priority. With the advent of technology such as AI chatbots and online knowledge bases, it might stand to reason that with more avenues to getting their concerns answered, customers would be more satisfied than ever. However, that’s not the […]

Filed Under: Customer Service Tagged With: soft skills

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