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Home / Archives for Encourage Complaints

Encourage Complaints

Encourage Complaints To Improve Customer Service

Jul 9, 2013 By Ron Kaufman

Some companies track a monthly “complaints and compliments ratio” for each branch, store, department, country or station. This approach has a fundamental flaw when it comes to customer service training.

Filed Under: Customer Service Tagged With: Complaints and Complements, Customer Experience, Customer Service, Customer Service Training, Dealing with Complaints, Encourage Complaints, Ron Kaufman

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