We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening.
Deborah Sweeney
Can Local Small Businesses Benefit from Mobile Optimization?
Mobile optimization has become a hotly talked-about subject since Google announced its latest “Mobile-Friendly” algorithm change earlier this year. Essentially, sites that are mobile responsive will now rank higher than sites that aren’t.
Multi-Screen Marketing for Small Businesses
In an effort to accommodate the growing number of mobile users, Google is going to start weighing how mobile-friendly a site is when calculating search engine rank.
Don’t Miss Out on These Small Business Write Offs!
It’s that time of year again—tax season! Small business owners everywhere are scrounging around for old receipts and frantically doing paperwork in preparation for tax day, all while keeping up with their regularly scheduled CEO duties.
Actively Finding Customers
Somewhere along the line, the process of gaining customers became more about attracting customers rather than actively finding them. “Build it and they will come” is an awesome ideal for small businesses, but there comes a point when you’ll need to get your hands dirty and seek out some customers on your own.
How to Hear the Customer Out in Three Easy Steps
There are some customers that just want to be heard. We all know the type—they aren’t so much upset with your company as they just want your company to hear them out. In fact, these types of customers are typically easier to handle than customers who are truly upset at your company.
5 Manageri-isms All Good Bosses Should Avoid
Business management is plagued with stereotypes. Managers are portrayed or seen as incompetent, aloof, or out of touch with the office. Just look at Lumbergh from Office Space, or the Pointy-Haired Boss in Dilbert.
How to Keep Your Customer Service Sizzling All Summer Long
For many businesses, summers tend to move slowly. The days are longer, the weather is nicer, and most businesses report experiencing a lull during the hotter months. While that’s not necessarily bad, it can still affect how a business runs.
3 Popular Productivity Tips That Don’t Actually Work
When you first decide to quit your 9 to 5 job and become an entrepreneur, you’re going to get a lot of advice sent your way, whether it’s solicited or not. One of the biggest pieces of advice that will be sent your way will be a long list of tips on how to be productive.
How to Be a Great Leader in Just Two Steps
When you start your own business, you have leadership thrust upon you, whether you’re ready for it or not, and I’ve seen plenty of people who have never even led a team, let alone a business, completely transform in taking on that responsibility and rise to the occasion.
