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Home / Archives for Bill Hogg

Bill Hogg

Why Employees Need Guidelines, Not Just Rules

Sep 6, 2013 By Bill Hogg

Rules are an essential part of any business. Rules are necessary to ensure we make intentional decisions. Rules are written to make sure people are treated equally and consistently. But it’s impossible to make rules to govern every possible scenario that may occur.

Filed Under: Customer Service Tagged With: Bill Hogg, Customer Experience, Customer Service, Managing Employees, Policies, Solving Problems

10 Tips to Create More Powerful Employee Engagement, Part 2

Aug 29, 2013 By Bill Hogg

It’s essential that your team members know what’s expected of them. When they start, generally they’re given a job description but that’s not enough. Clear expectations set the standards and means there’s no confusion and everyone is working towards the same goal.

Filed Under: People Skills Tagged With: Bill Hogg, Employees, Leadership, Managing Employees, Team

10 Tips to Create More Powerful Employee Engagement, Part 1

Aug 22, 2013 By Bill Hogg

It makes good business sense to build more powerful employee engagement. Although it’s impossible to do everything your team wants, there are plenty of ways to get your team more engaged in their work so they become more positive and you’ll retain them longer.

Filed Under: People Skills Tagged With: Bill Hogg, Employees, Feedback, Leadership, Managing Employees, Motivation, Team

3 Pillars of All Successful Organizations

Aug 15, 2013 By Bill Hogg

Business results are the ultimate outcome. If you set your goal to develop engaged employees who create loyal customers, then your organization will be resistant to competitive pressures and deliver stronger business results, more efficiently.

Filed Under: Open Culture Tagged With: Bill Hogg, Culture, Customer Loyalty, Customer Satisfaction, Employees, Leadership, Tracking Data

How to Assess Your Organizational Leaders and Their Capacity to Lead

Aug 8, 2013 By Bill Hogg

Rarely is a great leader born. Developing leadership capacity and the “must have” leadership characteristics does not happen by accident. Organizations cannot sit back and hope leaders develop.

Filed Under: Best Practices Tagged With: Bill Hogg, Development, Employees, Growth, Leadership, Team

10 Characteristics of Transformational Leaders

Aug 1, 2013 By Bill Hogg

There are certain core characteristics the majority of leaders possess. However, there are also an additional set of characteristics that define transformational leaders—leaders that have the ability to make an impact on organizational growth.

Filed Under: Best Practices Tagged With: Bill Hogg, Character, Decision Making, Growth, Leadership, Leadership Skills, Motivation, Reinvention

Is Your Leadership Limiting Your Organization’s Ability to Grow?

Jul 16, 2013 By Bill Hogg

Great leaders not only understand how to engage and inspire their teams to get the best results—they understand the need to create participatory and collaborative processes that develop the abilities of the next generation of leaders.

Filed Under: Best Practices Tagged With: Bill Hogg, Growth, Innovation, Leadership, Purpose, Setting Goals

7 Must Have Transformational Leadership Qualities

Jul 16, 2013 By Bill Hogg

Developing your leadership capacity is moving beyond focusing on the day to day operations and expanding your decision making process to focus on long term strategies that are able to sustain business over time.

Filed Under: Best Practices Tagged With: Bill Hogg, Culture, Leadership, Purpose, Reinvention

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