Telecom
What You Need to Know Before Buying a New Business Phone System
If you’re in the market for a new business phone system, the choices can seem overwhelming, making it tempting to just put things off. In the long run, though, you’ll end up paying for it in…
6 Reasons You Need Call Recording and Reporting
We’ve all had the experience of calling a business only to hear a recording that says something along the lines of “This call may be recorded for quality assurance purposes.” Call centers have used call recording…
How Do You Answer Customer Phone Calls?
Look through your customer’s eyes. Are you the solution provider or part of the problem? ~Marlene Blaszczyk Call centers or ways to communicate with a business from a customer’s perspective are so important. However, many…
4 Features Your Small Business Phone System Needs for 2016
Sometimes, small business owners don’t think that they deserve the best tech. You might think that only large organizations need cutting-edge technology. Or you might have limited resources that you can spend on updating your…
4 Affordable Video Conferencing Solutions for Your Small Business
When it comes to video conferencing, which is the best video conferencing tool for your business and remote teams? There is a large variety of options available that serve different needs, so here is a…
5 Mistakes to Avoid When Choosing a Business Phone System
Any business worth its salt has a quality phone system in place to ensure its customers have a reliable way to contact the company. It’s a tried and tested method that allows a managed interface…
Busted: 5 Myths About Your Office Phone System
5 Data Center Design Commandments
Does Unified Communications Really Cut Costs?
