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People Skills
The Importance of a Strong Leadership Team
Great organizations don’t have ivory towers occupied by leadership. They understand the importance of taking a team approach and the risks associated with unilateral leadership.
So What CAN You Do?
Perhaps it’s someone on your team at work. Or, maybe a close friend or family member you’re trying to help work through a difficult personal situation.
You Should Not Avoid Confrontation
Confrontation is one of those things that almost every manager hates. Fearing that an employee may “lose it” or act out, many managers will delay confrontation or even avoid it altogether. As uncomfortable as confrontation is, however, the cost of avoiding it is often very high.
10 Trust Secrets You Need to Practice in Business
One of the first harsh realities that every entrepreneur has to learn is that most of the things that are critical to startup success are outside of their direct control.
5 Steps to Hardworking, Caring Employees
By planning outreaches, or even local community-participations you are helping workers form a bond. To have such a culture, it is very important for the bosses to demonstrate a humble nature. Otherwise, social hierarchy will create barriers.
3 Ways to Be a Better Boss
If you genuinely care about your role as boss to your staff, you’ll be open to making changes to continually improve your management techniques to keep your team happy, reduce turnover, and keep your business operating smoothly.
Social CEO-ing to Create Customer Champs
Stop thinking of yourself as an ‘employee’ of any organization. In reality, you can never be. You are what you are—a living, thinking, caring human. This is exactly you must convey to your customers, that ‘hey, I am not a robot, wanting all the money in your pocket.’
How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing.
Two Very Powerful Words: Great Job!
The best managers we all know are the ones who take the time to praise good work in public, before an employee’s peers. For all of us, we should remember that the best possible way to honor great work is to do so immediately.
The Impact of Compassion: Trust in Business
Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers? Nurses or salespeople? One of the biggest reasons for trust is the perception that someone is concerned beyond themselves for the good of the whole.
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