6 Ways to Track Your Call Center Analytics

Traditionally call center analytics were only available from niche vendors. However, analytics technology is now readily accessible and more affordable than ever. The increased functionality of comprehensive analytics packages provides brand new insight, allowing call centers to plan better customer strategies. The following six systems can be utilized to aid in your call center management:
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KPIs for Franchises

Before you invest in a franchise, you do plenty of research, looking at the financial health and performance of the corporation and of individual franchises. How will you measure the health and performance of your own franchise business?
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Unlock Big Data for Your Small Business

Businesses are fueled by data, which is why the management and processing tools of Big Data are more important than ever. As a small business owner, Big Data can help get your digital world in order and your business running smoothly.
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Are You Measuring What Matters?

In my later years with the Vikings, we measured and studied the criteria of a successful offense, and it made a huge impact on our team. And believe it or not, we did it by applying lessons I learned on the factory floors of the textile mills of South Carolina and Georgia.
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80% of Our Revenue Comes From…

Data is powerful. We’re all enamored with analytics and what they can tell us about our customers and our business. But data can also be very dangerous if we really don’t understand it.
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Key Google Tools for Your SEO Campaigns

To ensure your website is ranking well (and continues to do so), it is important to stay on top of the ever-changing rules and regulations of SEO. Google has two of the most effective tools used in the industry, which are vital to ensure your site is performing at its best.
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