Introducing New Processes to Enhance Productivity

A team member showing two other team members information on a computer

With the business environment changing so rapidly and so dramatically, companies are now faced with difficult questions with multiple answers, neither of which is necessarily the right one. In fact, with so many trends to tackle, it may seem impossible to apply all changes fast, especially when it comes to introducing new processes. That’s alright,…

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4 Essential Tools to Improve Your Business Processes

If you want to run a capable company, you must continuously optimize your business processes. But what is a business process? For every action taken, there are usually several steps to take. These steps are your business processes. To run your organization as efficiently as possible, you’ll want to ensure that each process has a…

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How to Win in the Corporate Venturing Game

I like to use the line “the robots are coming” when I speak about the future. Lately I’ve noticed that it makes entrepreneurs smile and executives frown. The frowns are understandable. After all, what’s a relatively slow-moving, billion-dollar-plus company (like yours?) to do? You have to keep making money the old fashioned way whether your…

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Is Customer Service a Right Brain or Left Brain Function?

Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.
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Success Requires a Process of Excellence

Success requires a process of excellence. You can never be successful just by saying, “I’m going to succeed.” Instead, you are successful when you set out to improve in every area, to study your strengths and weaknesses and pursue excellence in each aspect.
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