The Four Questions Great Leaders Ask

Ever notice how great leaders ask the best questions? A masterful leader will sit Yoda-like in a meeting, listening intently to the dialogue and then, with Zen Master timing, ask a question that will change the tenor, the focus and the performance of the entire team.
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The Heart of Customer Service is Respect

Excellence comes out of respect, which is at the heart of customer service. It starts with internal service; treating the employees with the same respect and attitude as you would want the customer treated. You can’t expect the customer to experience excellence if you don’t first create excellence internally.
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Managing in Cyberspace

In today’s work environment, it has become a necessity for many businesses to hire employees or independent contractors who take care of their work out of office. Here are a few keys to help employers manage their out-of-office employees effectively.

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Happiness Is a Choice

Many of us get the happiness equation wrong. We believe that we must work hard to become successful, make lots of money, get a big title and then, only then, will we be happy. It simply isn’t true.
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Poor Staffing Decisions

No entrepreneur lives in the utopia of having zero turnover (although sometimes they might like to make it seem that way), but certainly making the right staffing decisions by putting people in the right roles can allow your startup venture to scale quickly. The wrong staffing decisions can leave your new company mired in constant unplanned change.
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Brand Bump Ahead!

Everyday, yesterday’s unseen challenges become today’s clear problems. Here are some strategies for identifying signs that trouble is ahead, giving you an opportunity to attack the problem now.
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Coaching for Better Performance

Coaching is one skill that managers should practice on a continual basis, as it has become so much more important in recent times. With fewer staff members and a sustained emphasis on reducing costs, managers are being challenged to coax the best possible performance out of everyone on their team.
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