Don’t Get Complacent!

When any entity becomes dysfunctional, it all boils down to the same root causes: a blame game where nothing gets done, and everyone getting locked into complacency about the way things are.
Read More

5 Customer Service Tactics to Increase Sales

To be truly effective, customer service must permeate the culture of a company. It is everyone’s job. Hire the right people for the job—selling and serving the customer—and train and motivate them to engage with each customer to provide an amazing customer service experience.
Read More

Are You Planning to Get Engaged?

Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.
Read More