Internal Customer Service

Most people—even I am guilty sometimes—worry only about how customers of the business (external customers) are treated and put little emphasis on how the staff serves one another or their vendors (internal customers).
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Top 8 Tips for Preventing Employee Theft

Employee theft is not unheard of. In fact, it is one of the most serious threats that loom over small businesses. Slack recruitment, careless supervision, misdirected trust, and a lack of financial controls can ultimately result in internal theft or employee theft.
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10 Tips to Better Employee Training

While training your new employees is one of the most costly components of your HR needs, it’s also one of the most essential. A well-trained employee will thrive in her work environment, make your job easier, and keep customers happy.
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Why Your Staff Should Work from Home

In 2013, Forbes published an article which revealed that a staggering 20% of Americans work from home. Consequently, if accurate, this means that approximately 30 million of us conduct business from outside the office.
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Help Your Employees Further Their Education

One of the benefits that some employers include in their employee packages is assistance with continuing education or tuition reimbursement. While it is not part of most benefits packages, it does get a lot of attention when it is included.
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