Posts Tagged ‘Communication’
10 Ways to Increase Workplace Efficiency
Being a small-business owner involves wearing many hats—and while being involved in all aspects of your company can be rewarding, it can also take its toll on your productivity. Here’s how to save time and get more out of your workday: Communication Show your inbox who’s boss A cluttered inbox makes it difficult to tell…
Read MoreSideways Thinking: How to Change the Direction of Your Business
There is one quality that no business owner or entrepreneur could survive without, and that’s the ability to adapt. From Darwin to Einstein, the greatest thinkers in history have agreed that those most likely to thrive are also the most responsive to change. Whatever environment you may have started a business in, changes in the…
Read MoreGood Answer! Responding to Customer Compliments
If your front line customer service staff is doing everything right, then they will likely receive customer compliments. Woo HOO! What a customer service representative says in response to a compliment may be as important as what they did to receive the compliment. Just this week I was visiting a local restaurant for a quick…
Read MoreTap Into the Power of Timely Sales Follow Ups
Recently in this space I shared two simple tips for increasing sales: Unless your prospect tells you directly to stop calling, keep calling, and See yourself as a doctor, not as a sales person. Today I want to suggest some more tools so you can do the first of those more easily. What we’re talking about…
Read MoreMailing Lists, Email Marketing, Errors, Oh My!
Using old email lists for the first time is like eating really stale doughnuts. The taste is pretty bad, and the side effects could be disastrous. Email companies like Constant Contact, MailChimp and many others all have strict rules they follow to avoid being caught in spam hell, with their servers blacklisted and worse. Each…
Read More5 Reasons Your Employees Quit, and How to Stop Them
If you own a business, then you know that keeping your staff as excited about their jobs as you are can feel like an uphill battle. The fact is that most employees disengage from their work at some point. A recent Gallup poll revealed that just 32 percent of American workers feel connected with their jobs.…
Read MoreHow to Keep Customers from Falling Through the Cracks
If you’ve put in the work to get a customer to commit to your business, the last thing you want to do is lose them because of poor communication. A customer falling through the cracks doesn’t just lose you that sale, it may end up costing you that customer’s friends, family and coworkers. Bad customer…
Read MoreWhy Communication is the Most Important Skill You’ll Ever Have
We all know the importance of hard work and skill. Honestly, communication is more vital than either. It’s THE key to success, both in business and in life. When I was younger, my parents would drill me on the importance of hard work. Through determination and perseverance, they told me, I could accomplish just about…
Read MoreLeadership Development: 5 Special Qualities Shared by Courageous Leaders
There are many different aspects that make up the complex psyche of a true leader who passionately strives for success for both themselves and others. A leader has so many special qualities that it’s inspirational when you work with them. They possess an invisible aura that radiates confidence and challenges everyone around them to achieve…
Read MoreI’m Not Your Sweetie, Honey, or Darling!
I recently had a call with a representative in the billing department of a vendor who provides technology services to my business. Before I go any further, think of the expected tone of a customer service interaction in regards to technology. I expect a professional communication. While the representative was very polite and helpful, she…
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