The Ever-Evolving Landscape of Cloud-Based Communication

There is no denying we are in a transformational period of time in which telecommunication technology is constantly advancing. We are seeing advancements in IP...

Cloud PBX vs. Premise-Based PBX

It can be difficult to choose between premise-based PBX and cloud PBX systems. When making this decision, you should consider which phone system works...

Should You Go with VoIP or Traditional Phone Lines?

Businesses of all sizes are switching to Voice over IP (VoIP) telephone systems instead of traditional "landline" telephones to decrease their total phone costs and gain new functions that help their businesses.

Is VoIP in Your Small Business Plans?

Communication plays an important role in any small business organization. An effective communication system enables you to improve your business processes and meet the needs of your customers more efficiently.

6 Reasons You Need Call Recording and Reporting

We’ve all had the experience of calling a business only to hear a recording that says something along the lines of “This call may...

Best of Both Worlds: Integrated and Hosted Voice Business Phone Systems

Even with email holding the top spot as the most frequent mode of business communication, nothing can replace the value, direct contact and efficiency of speaking on the phone with a client, colleague or other business contact.

5 Tips to Keep Your Call Center Team Engaged

With the increasing emphasis placed on a customer-oriented business approach nowadays, top-notch customer service is the main goal of every contact center. Unfortunately, with...

3 Reasons Your Business Phone System Needs Mobility

Buying a business phone system without mobility features is like buying a car that can only go in reverse: No matter how awesome the...

Communicating on the Go

Today's technology makes it easier for small business owners to stay connected even when they are away from the office. With the smartphone and other portable devices, you can do so much more than just make phone calls.

7 Auto Attendant Phone System Best Practices

Your greeting is often the first interaction your customers will have with your company. It is imperative that you make a great first impression. For any business owner, composing a concise, polished greeting and knowing what options to present can be overwhelming.
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