Relationships

6-tips-to-get-the-most-out-of-your-next-client-meeting

6 Tips to Get the Most Out of Your Next Client Meeting

Meeting a new client can be very intimidating. It’s easy to get caught up with everything you want to accomplish or even go off track. It’s kind of like a job interview—you want to show…

10 Qualities I’d Look for in a Business Partner

Here are 10 qualities I’d look for in a future business partner: Integrity. The whole truth, not just the good news. Actually I want to know the bad news instantly; and the good news can…

incumbency-is-not-a-strategy

Incumbency is Not a Strategy

When you first onboard a new customer, you immediately enter the honeymoon period. You’re thrilled to be working with them, and they’re thrilled to have your products or services.
4-essential-elements-of-customer-engagement

4 Essential Elements of Customer Engagement

Every company provides customer service, and good customer service just doesn’t cut it anymore. Your customers expect a lot out of your company. They want an experience, not an uneventful interaction.
the-referral-based-mechanic

The Referral-Based Mechanic

In his new book, Enhanced People Skills, John Terhune tells a great story about bringing his car to his mechanic for servicing (the warranty with his dealership had expired).
how-much-are-your-customer-relationships-worth-

How Much Are Your Customer Relationships Worth?

There’s always a lot of argument about the way companies value their customer relationships as a percent of the value of the company. The value of customer relationships falls into the category of an intangible asset when looking at the balance sheet of a Corporation.

10 Reasons to Attend a Conference

I frequently hear distributors say that they can not justify the cost of attending national conference. There are LOTS of reasons to attend a conference both regionally or nationally

Learn to Negotiate in 7 Easy Steps

Avoiding negotiations is not a very smart way of conducting a successful business. In fact, in today’s competitive business environment it’s almost impossible to avoid negotiation.

“A Shot in the Dark”

When you start thinking about it, there is really very little reason to have to “Take A Shot In The Dark.” Increasingly, we have the ability to be very pinpointed.

Reverse Scorpions

Many are familiar with the story about the scorpion who asked the frog if he could hitch a ride on his back in order to cross the lake.

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