How Engaged Are You in Digital?

It’s hard to imagine there is an active business today that doesn’t have some level of digital connection and engagement. But the truth is...

Be a Customer Complaint Hero with These 9 Steps

Some people perceive customer complaints as a pain in the butt. I suggest they take a 180° turn on this attitude. Customer complaints are gifts!...

Prevent Human Error and Avoid Big Consequences for Your Small Business

Human errors do not seem that scary next to other cyber threats. But they are often a nasty part of successful hacking and scamming...

How to Scout Out and Hire Employees Who Really Love What They Do

Dedicated employees make or break startup success. Anyone can say they are “highly skilled,” but if employees lack the same vision and determination as...

The Role of AI in Customer Experience

Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket...

Human Resource Management for Newbies (A Mini Guide)

As a small business owner, you may not have an HR department. That's not a problem, per se… But it does mean you occasionally need to...

How to Prepare Your Business for a Compliance Audit

Preparing your business for an upcoming compliance audit is no easy task, and can’t be rushed if you hope to avoid stiff regulator fees....

Avoid These 6 Mistakes When Choosing a Vehicle for Your Business

Investing in anything for your business always has to be considered carefully because no one wants to waste profits on a hasty decision. What’s...

Life After AI

Artificial Intelligence has been moving into the workspace for some time now, and the shift to automation is expected to increase as time goes...

The GDPR, Small Business, and a New International Paradigm

It’s not a coincidence—all those emails about changes in terms of service (ToS) agreements that you got in May were sent out because of...

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