Easy Loyalty Hacks to Wow Your Customers

Get on the mailing list at Just Bundt Cakes and they’ll send you a coupon for a free Bundtlet on your birthday. (Don’t say I never did...

5 Helpful Ways to Make Customers Feel Welcome

Customers to just about any business nowadays have plenty of options available to them, and they know that they can easily take their dollars...

How to Headhunt Great Hires—and Avoid Getting Yours Poached

Having a tough time hiring now? I’ll bet that almost anyone who does hiring as part of their job answers “yes” to that. Right now we’ve...

The Question Behind the Question

If you were ever to become an employee at Walt Disney World, you’d go through a class called Traditions. You’d learn all about the vision...

What is Customer Appreciation and Why Should You Do It?

Have you ever put a lot of effort into something, only for it to go unappreciated? It’s disappointing right? So much so that you probably don’t...

3 Biggest Benefits to Co-Working with Strangers

Co-working is a bit of a new idea, and is far different than having co-workers, which most people who have never heard of co-working...

Lower Your Healthcare Costs with Employee Wellness Plans

The year 2017 has already started out rocky in the United States. With the new Presidential administration, the Affordable Care Act is on the...

5 Training Techniques That Actually Work

Choosing the best employee training method can be challenging. You'll need to consider the methods, how they work, how effective they are, how they...

Small Biz Interviews: The Seattle Grind

The colors on the walls of Porchlight Coffee & Records might have changed since its 2009 inception, but the homey, DIY feeling inside hasn’t...

8 Key Principles to Keep Up with the Speed of Change

Things change so fast these days in business that your first priority as an entrepreneur is to stay current, by talking to customers, peers,...

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