Respect: Thomas Edison’s Accomplishments Go Beyond the Bulb to Modern R&D

It’s impossible to overestimate the influence that Thomas Edison’s accomplishments have had on modern life. Although Edison (1847–1931) is best known as the inventor of...

3 Ways Artificial Intelligence Can Revolutionize Customer Service

As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s...

Self Employed? Here’s What You Need to Know About Business Insurance

Though 40% of small-business owners and 60% of home-based business owners (many of whom are self-employed) don't have business insurance, they should.  When you're self-employed, you...

4 Ways to Best Anticipate Your Customers’ Needs

You’re working hard throughout the day to ensure that your customer is satisfied with the products and services you’re providing.  If you’re attempting to...

Centralized Inventory Management is Doable!

Recently, I ordered a combination stroller and car seat from a major retailer. This retailer has storefronts, of course, but also a website from...

How Being Available 24/7 Can Improve Your Business

When do consumers want something? Right now. When do they need your attention? 5 minutes ago. People don’t check their watches to see if...

Why the Skills Gap Matters for Today’s Small Businesses

In 2013, 39 percent of American companies reported that they were unable to fill positions thanks to a lack of sufficiently talented job-seekers. This...

The Real Cost of Bad Customer Service

Customer Service is sacred to any business, but how can you really measure the significance of its impact? So called bad customer service stems...

Want the Best Digital Customer Experience?

Of course you want your customers to have the best digital customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?”...

How to Protect Your Company Lists and Trade Secrets

Most senior and middle level managers will understand when a subordinate comes to them to resign and begin a new business. But all will...

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