What Is Customer Service Really About?

Strong customer service is a valuable asset for a business creating a great customer experience. But how do you measure great customer service? A new suggestion is called Customer Effort Score, measuring how easy it is for customers to solve problems with your business.

Increasing Customer Loyalty

Increasing customer loyalty is a great strategy, because getting your existing customers to come back more often to buy more will help your sales just as much as getting new customers, and it’s a lot cheaper. Here are a few specific things to keep in mind to increase customer loyalty.

What Does Your Business Believe In?

For your business to really succeed, it needs to be about more than just a product. You need a deeper purpose guiding your decisions. Companies that have something they really believe in have a better chance to succeed. Find the beliefs and values that make you unique, and let them guide your decisions.

Invent Your Opportunities

You never know which opportunity will end up being the one that really turns into something big, but if you don’t ever try, then you’ll never get anywhere. You have to always be thinking, always moving, always improving. The one thing you can’t do is sit back and wait for things to happen to you.

How Do I Innovate?

It’s easy to say that businesses need to innovate. But it’s a lot harder to actually do it! Successful innovation comes from your business’s core insights—the way you think and the way you use your resources, knowledge, and skills.

Hiring Exceptional Employees

The right people will help your business reach new heights. But how are you supposed to find time to run your business, find customers, sell products, and hire new people at the same time? Here are 4 tips to help you make sure you’re getting the best people.

Don’t Fall in Love with Your Ideas

Being excited about your idea is a good thing, but you need to stay objective about it. Remember that for every idea that works out and turns into a great success, there are many others that don’t. It takes a lot of strength to move on, but sometimes you have to do it.

Paying Employees Who Do Not Have Bank Accounts

Many employers use direct deposit to issue paychecks. However, this is a problem for employees without bank accounts, and in certain industries there are large numbers of “unbanked” workers. But you have some options about how to solve this problem.

HR Solutions and Your Payroll Service

A great way to save yourself a lot of hassle is finding a payroll partner who also offers HR solutions. Even when payroll is taken care of, there are plenty of other human resources issues demanding attention, and the right service will take care of two birds with one stone.

Why People Don’t Seek Legal Counsel

Many people who are in a situation where they could really use legal counsel choose not to get it. There are a number of reasons for this, including personality, intimidation, and cost concerns. Managing these issues will help you determine whether you need to seek outside help.

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